Customer Care Representative | Internatioal BPO |

Talent Acquaintance; Khordha; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance is looking for a customer support technician to assist customers with technical issues via phone, email or chat. You will troubleshoot problems and provide effective solutions while expanding your product knowledge.

The role emphasizes clear communication, collaboration with cross-functional teams, and maintaining thorough documentation of issues and resolutions to improve customer satisfaction.

Qualifications

• Strong technical knowledge of software applications.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Communication

Problem solving

Prioritization

Analytical skills

Tools

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.