Customer Care Representative

FedEx; Mumbai City; On-site; INR 240,000 - 300,000; Full time

Benefits offered by this job

Flexible work arrangements

Well-being programs

Competitive benefits

Job summary

FedEx in Mumbai seeks a Customer Care Representative to execute defined processes, ensure accuracy, and meet deadlines. You will interact with customers, handle inquiries, and support logistics operations in a fast-paced environment.

The role emphasizes clear written and verbal communication, teamwork, and the use of Microsoft Office tools, with a regular 48-hour work week and a focus on compliance with internal and external standards.

Qualifications

• Excellent written and verbal communication abilities.
• Strong teamwork and collaboration across departments.
• Proficiency with Microsoft Office and PC applications.
• Ability to identify anomalies and resolve issues using rules.

Responsibilities

• Complete defined processes and procedures to deadline.
• Identify anomalies as they arise and resolve with judgement.
• Elevate complex issues to senior team members when needed.

Skills

Interpersonal Skills

Written & Verbal Communication

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

“ Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date”

Company:

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City:

Mumbai

Scheduled Weekly Hours:

48

Worker Type:

Regular

Posting Start Date

17-Aug-2026

Posting Close Date:

16-Oct-2026

Job Family:

FXE-MEISA: Customer Care Representative

Position Summary:

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills