Customer Care Representative

FedEx; Mumbai City; Sur place; INR 400 000 - 600 000; Plein temps

Résumé du poste

FedEx India seeks a team member responsible for completing defined processes by deadlines, ensuring accuracy and compliance with internal and external standards. You will identify anomalies and use judgement to resolve them, escalating complex issues to senior teammates as needed.

We are committed to equality and inclusion, providing equal opportunities, fair treatment, and respect for all. FedEx encourages applications from all backgrounds and will reasonably accommodate team members and third

Description du poste

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, youere joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

“ Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date”

Position Summary:

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills