Premier care Representative - Senior

FedEx; New Delhi; On-site; INR 446,000 - 670,000; Full time

Job summary

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. in Mumbai seeks a Premier Customer Care Representative to deliver service excellence and resolve inquiries across departments.

The role requires strong analytical thinking, judgment and effective communication to support customer satisfaction and operations. The position emphasizes planning, problem solving and cross-functional collaboration to uphold FedEx quality standards and contribute to divisional goals.

Qualifications

• Analytical mindset with data-driven reasoning.
• Strong decision-making and prioritization abilities.
• Structured planning and organizational skills.

Responsibilities

• Supports design, development and implementation of processes within area of expertise across departments.
• Applies specialist knowledge to help achieve divisional and corporate goals.

Skills

Analytical skills

Judgement & Decision Making

Planning & Organizing

Presentation skills

Problem solving

Job description

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world - from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City:

Mumbai

Scheduled Weekly Hours:

48

Worker Type:

Regular

Posting Start Date

6-Oct-2026

Posting Close Date:

5-Jan-2027

Job Family:

FXE-MEISA: Premier Customer Care Representative

Position Summary:

Grade : 7

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

Analytical Skills;Judgement & Decision Making Skills;Planning & Organizing Skills;Presentation Skills;Problem Solving Skills,