Customer Care Professional T2-II

American Express; Gurugram District; Hybrid; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Medical, dental, vision insurance

Flexible hybrid/onsite/virtual work

Parental leave

Global wellness resources

Job summary

American Express is seeking candidates for a Global New Accounts voice-based role handling ANZ market applications end-to-end. You will manage consumer and card member applications, service clients via email and calls, and ensure compliance and due diligence across onboarding, risk, and AML processes.

The role demands strong written and verbal communication, the ability to work independently in a high-volume environment, and collaboration with internal partners to resolve incomplete or erroneous

Qualifications

• Graduate.
• International customer service voice experience.
• Excellent written and verbal communication skills.
• Ability to communicate and work effectively with all levels of management.
• Demonstrated negotiation and problem solving skills.
• Strong planning and organizational skills.

Responsibilities

• Managing and processing New Consumer Client and Card Member applications for ANZ market.
• Servicing Clients through Emails or Outbound/Inbound Calls
• Ensure established compliance measures are met when completing set up and maintenance of accounts.
• Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
• Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
• Manage the “end to end” journey of a consumer setup and Card Member.
• Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
• Document necessary account information and offer solutions that benefit the customer and our business.
• Maintain acceptable performance standards, including effectiveness, efficiency, and quality

Skills

International customer service

Written/verbal communication

Independent work

Negotiation & problem solving

Time management

Education

Graduate

Job description

Job Description:

Global New Accounts team catering to Australia & New Zealand market which includes analyzing and processing of new card applications end to end. This is a voice process.

Responsibilities

• Managing and processing New Consumer Client and Card Member applications for ANZ market.
• Servicing Clients through Emails or Outbound/Inbound Calls
• Ensure established compliance measures are met when completing set up and maintenance of accounts.
• Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
• Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
• Manage the “end to end” journey of a consumer setup and Card Member.
• Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
• Document necessary account information and offer solutions that benefit the customer and our business.
• Maintain acceptable performance standards, including effectiveness, efficiency, and quality

Qualifications

Minimum Qualifications:

• Graduate
• International Customer service voice experience
• Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
• Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
• Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
• Proven negotiation/problem solving skills with internal and external clients.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
• Must possess strong planning and organizational skills.

Preferred Qualifications:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

Shift - 1.30AM to 3.30PM Window

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.