Customer Care Professional

Tata Consultancy Services; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking customer care specialists to handle calls from new and existing customers, addressing product-related questions and providing information to keep customers satisfied. You will clarify inquiries, research solutions, and assist with transactions, with emphasis on English and Hindi communication and regional language support as required.

The role involves cross-selling and outbound calls to enhance customer experience.

Qualifications

• Basic Telephone Etiquettes and basic computer skills.
• Ability to write, read and speak English to suit business need.
• Agent should be able to communicate in English, Hindi
• Regional language proficiency as required
• Decision Making, numerical ability & logical reasoning

Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Cross sell / OutCall to customers

Skills

Telephone etiquette

Basic computer skills

English communication

Hindi communication

Regional language proficiency

Decision making

Numerical ability

Logical reasoning

Education

Graduation (Year of Passing 2024–2026)

Job description

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Duties and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Cross sell / OutCall to customers

Education Requirements

Graduates – 2024, 2025, 2026 Year of Passing

Skills and Abilities

• Basic Telephone Etiquettes and basic computer skills
• Ability to write, read and speak English to suit business need
• Agent should be able to communicate in English, Hindi
• Regional language proficiency as required
• Decision Making, numerical ability & logical reasoning