Customer Care Manager

Mahindra And Mahindra Ltd.; Srinagar; On-site; INR 300,000 - 600,000; Full time

Job summary

Mahindra And Mahindra Ltd. is seeking a field service professional to analyze technical complaints of vehicles in the field and to rectify defects in vehicles and overhaul aggregates.

The role involves maintaining internet-based warranty, ensuring implementation of service processes at channel partners, and developing secondary channel support. Candidates with Diploma/Bachelor of Engineering in Mechanical engineering are preferred.

Qualifications

• Diploma in Engineering (Engineering)
• Bachelor of Engineering (BE)
• Diploma in Engineering in Mechanical

Responsibilities

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty; ensure implementation of service processes at channel partners and develop secondary channel support.

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Job description

Select how often (in days) to receive an alert:

• Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.
• Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical