Customer Care Executive - Call Centre - Vikhroli

Rentokil Initial; Mumbai; On-site; INR 240,000 - 300,000; Full time

Job summary

RPCI in Mumbai seeks a Customer Care Executive/Senior Executive to strengthen customer relationships by effective contact management. You will work within a multidisciplinary team, liaising with internal and external stakeholders.

Responsibilities include handling complaints, routing requests via iCABS, ensuring closure with branches and meeting monthly sales collection targets, while maintaining CRM quality and adhering to SOPs. Graduation and telesales interest are required or preferred.

Qualifications

• Graduation is required.
• Liking for telesales is preferred.

Responsibilities

• Handle complaints and provide solutions; follow up to resolve issues.
• Route requests to the concerned branch via Telephone/Email/CCC Module - iCABS.
• Acknowledge assignments from the reporting authority and complete tasks.
• Coordinate with branches to close caller requests and reach resolution.
• Aim to achieve monthly sales collection targets.

Skills

Attentiveness

Telephone skills

Clear communication

Positive language

Time management

Typing speed

Interpersonal skills

Data analysis

Education

Graduation

Liking for telesales

Job description

About the Role:

• The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
• Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
• Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
• Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
• Needs to achieve monthly sales collection targets

Key Result Areas:

• Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
• Ensure to maintain CRM quality standards in each customer communication.
• Adhere to the benchmark & SOP prescribed in the training.
• To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

• Attentiveness.
• Excellent telephone skills
• Clear communication skills
• Ability to use positive language.
• Time management skills and Good Typing speed
• Good interpersonal skills and ability to work with internal & external team
• Data Analysis

Educational Qualification / Other Requirement:

• Graduation
• Liking for Telesales

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.