Branch Support Executive - Sarkhej

Rentokil PCI; Sarkhej; On-site; INR 250,000 - 350,000; Full time

Job summary

Rentokil PCI is seeking a detail-oriented back-office administrator to support end-to-end branch operations in Gujarat. You will handle calls, manage emails, process invoices, and ensure compliance with internal controls across multiple teams.

The role requires 0-1 years of experience in back-office administration, proficiency in MS-Office/G-Suite, and a BCom degree. Join a collaborative team within a growing Pest Control leader in India.

Qualifications

• Excellent written and verbal communication skills.
• Accurate data entry and documentation.
• Ability to multitask and manage time effectively.

Responsibilities

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required.
• Manage emails received on the central email ID, including directing, assigning, and responding to queries.
• Assign iCABS tickets and coordinate with relevant employees for timely status updates.
• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution.
• Raise CR (Change Request) tickets for price decreases.
• Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing).
• Raise termination requests through the portal as needed.
• Maintain SHE-related documentation, including fumigation certifications and register updates.
• Oversee license renewals, ensure compliance, and coordinate for audit readiness.
• Prepare incentive calculations for timely submission.
• Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents.
• Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
• Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches.
• Raise credit note requests in the system as applicable.
• Oversee petty cash portal operations and liaise with local banks for related activities.
• Maintain conveyance records for technicians.
• Upload service dockets for key accounts.
• Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Skills

Communication

Data entry

Multi-tasking

Time management

Education

BCom Graduate

Tools

MS Office

G-Suite

Job description

About Rentokil PCI

Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
• The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
• Manage emails received on the central email ID, including directing, assigning, and responding to queries
• Assign iCABS tickets and coordinate with relevant employees for timely status updates
• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
• Raise CR (Change Request) tickets for price decreases
• Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
• Raise termination requests through the portal as needed
• Maintain SHE-related documentation, including fumigation certifications and register updates
• Oversee license renewals, ensure compliance, and coordinate for audit readiness
• Prepare incentive calculations for timely submission
• Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
• Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
• Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
• Raise credit note requests in the system as applicable
• Oversee petty cash portal operations and liaise with local banks for related activities
• Maintain conveyance records for technicians
• Upload service dockets for key accounts
• Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Key Result Areas:

• Timely and error-free handling of operational tasks
• Accurate documentation and compliance tracking
• Effective coordination across teams and platforms
• On-time submission of reports and invoices
• Proactive support in audits, SHE, and regulatory requirements

Competencies (Skills essential to the role):

• Effective communication skills (Written and Verbal)
• Accuracy in documentation and data entry
• Multi-Tasking
• Time Management

Educational Qualification / Other Requirement:

• Bcom Graduate preferred
• 0-1 years of experience required in Back Office Administration
• Proficient in MS-Office/G-Suite

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.