Customer Care Executive

Kaabil; Mumbai; On-site; INR 178,560 - 223,200; Full time

Benefits offered by this job

Employee Provident Fund

Perks and Bonus

ESIC

Job summary

Kaabil is hiring a Customer Care Executive in Mumbai. The role focuses on ensuring a smooth post-sales customer experience at the Croma store, addressing a variety of customer inquiries and service requests.

A successful candidate will have strong communication skills, problem-solving abilities, and experience in customer service. The position offers a chance to grow within the company, with potential roles in store operations and customer experience management.

Qualifications

• Good communication and interpersonal skills.
• Customer handling and conflict resolution.
• Ability to work in rotational shifts and weekends.

Responsibilities

• Attend walk-in customers and resolve queries professionally.
• Coordinate with internal teams for issue resolution.
• Maintain customer records and update service requests.

Skills

Client Satisfaction

CRM Software Knowledge

Technical Support Skills

Customer Service Metrics

Communication Skills

Education

12th Class

Tools

Billing systems

MS Excel

Job description

# Customer Care ExecutiveCroma**Max 2 years****Full Time****₹16k - ₹20k / month****Mumbai, Maharashtra, India**## About this roleJob Posted OnJun 12, 2026---## Required SkillsClient SatisfactionCRM Software KnowledgeHelp Desk / Desktop SupportTechnical Support SkillsCustomer InquiriesCustomer Service Metrics---## Education12th Class---## LocationMumbai, Maharashtra, IndiaSprunki---## Perks and BenefitsEmployee Provident FundPerks and BonusESIC* Job Description* About the company## Job DescriptionCustomer Service desk at Croma store job overview key responsiblitesAt Croma, the Customer Service Desk (CSD) role is focused on ensuring a smooth post-sales customer experience, handling queries, service coordination, billing support, and issue resolution.Customer Service Desk – Job OverviewThe Customer Service Desk Executive acts as the first point of contact for customers visiting the store for support, product-related concerns, deliveries, exchanges, installations, and service requests. The role requires strong communication skills, customer handling ability, coordination with internal teams, and basic system knowledge.Key ResponsibilitiesAttend walk-in customers and resolve customer queries professionally.Handle product complaints, service requests, returns, exchanges, and escalations as per company policy.Coordinate with vendors, service centers, logistics, and store teams for issue resolution.Process billing support, refunds, credit notes, and warranty-related documentation.Track installations and deliveries to ensure timely customer service.Maintain customer records and update service requests in the system.Ensure smooth execution of AMC, extended warranty, and protection plan processes.Follow up with customers regarding pending complaints or service updates.Maintain TAT (Turn Around Time) and customer satisfaction standards.Handle difficult customer situations calmly and escalate critical cases to the Store Manager or Operations team when required.Support store operations during peak business hours when needed.Ensure proper documentation and compliance with SOPs and audit requirements.Required SkillsGood communication and interpersonal skillsCustomer handling and conflict resolutionBasic computer knowledge (billing systems/MS Excel)Coordination and multitasking abilityPatience and problem-solving mindsetAbility to work in rotational shifts and weekendsPreferred QualificationGraduate or undergraduate with retail/customer service experienceExperience in retail, telecom, electronics, or hospitality is preferredKPIs / Performance ParametersCustomer satisfaction score (CSAT)Complaint resolution TATInstallation & delivery closureEscalation managementService quality and process complianceCustomer retention/support experienceCareer GrowthA Customer Service Desk Executive at Croma can grow into roles such as:Senior CSD ExecutiveStore Operations ExecutiveDepartment CoordinatorCustomer Experience LeadAssistant Store ManagerHR/Operations Support roles (internal movement based on performance)