Customer Care Associate

Talent Acquaintance; Mumbai; In loco; INR 250.000 - 350.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Mumbai is seeking a customer support executive to handle inquiries, provide accurate information, and build lasting relationships with customers. You will collaborate with internal teams to resolve complex issues and maintain deep product knowledge.

Ideal candidates have excellent communication, multitasking ability, and a can-do attitude in a fast-paced environment with targets.

Competenze

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conoscenze

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Teamwork

Adaptability

Attention to detail

Multitasking

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.