Customer Care Associate

Talent Acquaintance; Lucknow; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance in Lucknow is seeking a Customer Support professional to handle inquiries and resolve issues with courtesy and accuracy. The role involves providing timely product information, building lasting customer relationships, and collaborating cross-functionally to resolve complex complaints.

The ideal candidate will maintain up-to-date product knowledge, adapt to changing priorities, and consistently meet performance targets, including quality metrics and sales goals.

Qualifications

• Clear communication and strong interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient with computer systems and software applications.
• Adaptability to changing situations and priorities.
• Effective collaboration and teamwork.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Multitasking

Problem solving

Computer literacy

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.