Customer - BD - Manager - CPQ

Ernst & Young Advisory Services Sdn Bhd; Thiruvananthapuram; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

EY in India seeks a Manager - Configure Price Quote (CPQ) to lead design, configuration, and optimization of CPQ solutions for client engagements across industries.

You will oversee end-to-end delivery, mentor a team of consultants, and partner with sales, pricing and IT to improve quote accuracy, discount governance, and customer experience.

Qualifications

• Bachelor's degree in Business, Marketing, Technology or related field; MBA preferred.
• 10+ years total experience; at least 7 years in CPQ implementation or pricing/sales operations.
• Experience delivering large-scale CPQ or sales transformation programs in a consulting environment.
• Knowledge of advanced pricing methodologies, discounting and approval workflows.
• Technical skills in CPQ platforms (Salesforce, Oracle, SAP) with CRM/ERP integration.
• Strong analytical, communication, stakeholder management and leadership abilities.

Responsibilities

• Design, configure and implement CPQ solutions tailored to client needs.
• Lead end-to-end CPQ projects from requirements to deployment and support.
• Analyze pricing models, discounts and approval workflows for optimization.
• Improve quoting speed, accuracy and sales productivity.
• Govern pricing/quoting processes and establish best practices.
• Mentor consultants, deliver training and documentation.
• Support business development with proposals and thought leadership.

Skills

CPQ implementation

Pricing strategy

Sales operations

Stakeholder management

Leadership

Analytical skills

Project management

Education

Bachelor's degree

MBA preferred

Tools

Salesforce CPQ

Oracle CPQ

SAP CPQ

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Practice: Customer

About Us: The Customer team consults Front Office Business Transformation for EY's global clients covering Sales, Marketing, Customer Service & Pricing pillars. Customer team leverages both Digital Transformation & Customer Experience domains to drive transformations for clients.

Role Summary

The Manager - Configure Price Quote (CPQ) will be responsible for leading strategic initiatives to design, implement, and optimize CPQ solutions for clients across industries. This role requires strong functional and technical expertise in CPQ platforms, pricing strategy, and sales operations. The Manager will work closely with cross functional teams to streamline quoting processes, enhance pricing accuracy, and improve customer experience. The role also includes oversight of project delivery, stakeholder engagement, and team leadership.

Key Responsibilities

• CPQ Solution Design & Implementation
• Design, configure, and implement CPQ solutions tailored to client business requirements, functional design, process flow design, user story development.
• Lead the end-to-end project lifecycle, including requirement gathering, solution design, configuration, testing, deployment, and post-implementation support.
• Analyse existing pricing models, discount structures, and approval workflows to identify optimization and automation opportunities.
• Recommend process improvements to enhance quote accuracy, reduce cycle times, and improve sales productivity.
• Establish governance frameworks and best practices for pricing and quoting processes.

Client Advisory & Project Delivery

• Serve as a trusted advisor to client stakeholders on CPQ transformation, sales process improvement, and configuration strategies.
• Develop project plans, manage timelines, and ensure delivery of high-quality, scalable solutions.
• Prepare and present business cases, solution roadmaps, and performance insights to senior leadership.
• Lead & mentor a team of consultants and analysts to ensure successful project execution.
• Provide training, enablement, and documentation to client teams on CPQ tools, features, and best practices.
• Contribute to the development of accelerators, frameworks, methodologies, and best practices within the practice.
• Support business development activities, including proposal development, solution design, and thought leadership creation.

Required Skills & Qualifications

• Bachelor's degree in Business, Marketing, Technology, or a related discipline. MBA or equivalent degree is preferred.
• 10+ years of overall experience, including a minimum of 7 years in CPQ implementation, sales operations, pricing, or related consulting roles.
• Experience delivering large-scale CPQ or sales transformation programs within consulting environment.
• Knowledge of advanced pricing methodologies, discounting structures, approval workflows, and sales governance processes.
• Technical Skills: Strong expertise in leading CPQ platforms (Salesforce CPQ, Oracle CPQ, SAP CPQ) with a solid understanding of integration with CRM and ERP ecosystems.
• Analytical Skills: Deep understanding of pricing strategies, product configuration logic, quoting processes, and analytical frameworks.
• Exceptional communication, stakeholder management, problem-solving, and leadership capabilities, with experience managing cross-functional teams and client engagements.

Preferred Qualifications

Familiarity with automation, AI-enabled pricing engines, and next-generation CPQ capabilities.