Customer Assistance Manager_Consumer Durables-Hardship Assistance Unit_Nagpur

Kotak Mahindra Bank Ltd; Nagpur District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank Ltd in Nagpur is seeking a dynamic Portfolio Manager to oversee collections and asset recovery for our retail loan portfolios. You will lead a team, coordinate with legal, and drive strategic actions on delinquent accounts.

The role requires strong experience in collections, team leadership, and regulatory compliance, with hands-on field coordination and external agency liaison to maximize recovery.

Qualifications

• Experience in collections and asset recovery is required.
• Strong team leadership and the ability to train and guide staff.
• Coordination with legal teams and ensuring compliance with bank policies.

Responsibilities

• Collections Management: Monitor and maintain collection efficiency across portfolios and ensure timely follow-ups.
• Repossession & Recovery: Oversee repossession activities and sale of assets to maximize recovery while ensuring regulatory compliance.
• Agency & Field Coordination: Liaise with external collection agencies and field executives; provide guidance and training; conduct field visits when needed.
• Legal & Compliance: Coordinate with legal teams for initiating actions and ensure all processes align with bank policies and regulatory norms.

Skills

Collections management

Team management

Legal coordination

Job description

We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.

Collections Management:

• Monitor and maintain collection efficiency across assigned portfolios.
• Ensure timely follow-ups and resolution of delinquent accounts.
• Analyze collection trends and implement corrective actions.

Repossession & Recovery:

• Manage repossession activities in coordination with repossession agents.
• Oversee the sale of repossessed assets to maximize recovery.
• Ensure compliance with legal and regulatory requirements during repossession.

Agency & Field Coordination:

• Liaise with external collection agencies and field executives.
• Provide training and guidance to the collections team.
• Conduct field visits when necessary to support recovery efforts.

Legal & Compliance:

• Coordinate with legal teams for initiating and following up on legal actions.
• Ensure all documentation and processes are in line with bank policies and regulatory norms.