Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit

Kotak Mahindra Bank Ltd; Bengaluru; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank Ltd. in Bengaluru seeks an experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. You will balance strategic initiatives with hands-on field follow-ups to improve recovery outcomes.

The role requires strong leadership, coordination with agencies and legal teams, and strict adherence to banking policies and regulatory norms. You will train and guide the collections team and ensure effective repossession when needed.

Formación

• Experience in collections management and legal processes preferred.
• Ability to lead a team and coordinate with external agencies.

Responsabilidades

• Monitor and maintain collection efficiency across assigned portfolios.
• Ensure timely follow-ups and resolution of delinquent accounts.
• Analyze collection trends and implement corrective actions.
• Manage repossession activities in coordination with repossession agents.
• Oversee the sale of repossessed assets to maximize recovery.
• Ensure compliance with legal and regulatory requirements during repossession.
• Liaise with external collection agencies and field executives.
• Provide training and guidance to the collections team.
• Conduct field visits when necessary to support recovery efforts.
• Coordinate with legal teams for initiating and following up on legal actions.
• Ensure all documentation and processes are in line with bank policies and regulatory norms.

Conocimientos

Collections experience

Team management

Legal coordination

Descripción del empleo

We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.

Collections Management:

• Monitor and maintain collection efficiency across assigned portfolios.
• Ensure timely follow-ups and resolution of delinquent accounts.
• Analyze collection trends and implement corrective actions.

Repossession & Recovery:

• Manage repossession activities in coordination with repossession agents.
• Oversee the sale of repossessed assets to maximize recovery.
• Ensure compliance with legal and regulatory requirements during repossession.

Agency & Field Coordination:

• Liaise with external collection agencies and field executives.
• Provide training and guidance to the collections team.
• Conduct field visits when necessary to support recovery efforts.

Legal & Compliance:

• Coordinate with legal teams for initiating and following up on legal actions.
• Ensure all documentation and processes are in line with bank policies and regulatory norms.