Customer Adoption Manager - 10291

coupa-software-inc-ats-1; Pune District; On-site; INR 1,600,000 - 2,600,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Job summary

Coupa is seeking a driven Customer Adoption Manager in Pune to help large enterprise clients maximize value from the Coupa BSM platform, focusing on procure-to-pay best practices, process optimization, and feature adoption.

You will work with the Coupa CVM, lead workshops, provide SME guidance on core modules, and drive successful go-lives through change management and strong client relationships.

Qualifications

• 4+ years’ experience in systems applications consulting with enterprise clients.
• Background in S2C, P2P and/or Global Compliance.
• Strong client management and ability to drive change management for rapid go-live.
• Experience with SaaS platforms and software demonstrations.

Responsibilities

• Provide technical, business, and product knowledge to drive customer success.
• Collaborate with Coupa CVM to ensure success and support deliverables.
• Develop SME expertise for Coupa core modules and run workshops.
• Deliver best-practice assessments to drive adoption.
• Lead knowledge-sharing sessions to simplify business processes while leveraging new features.
• Coordinate with global teams to scope projects and define deliverables.
• Present solutions in written or oral reports.

Skills

Customer Success

SaaS

Client Management

Change Management

Education

Bachelor Degree or equivalent

Tools

Ariba

Basware

Oracle

SAP

Job description

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Customer Adoption Manager to Coupa:

We are looking for highly energetic and driven customer champions to work on the Customer Adoption team. This role is focused on helping our customers get the maximum value from their Coupa Business Spend Management (BSM) platform, by driving procure-to-pay (P2P) best practices, process optimization and adoption of Coupa functionality and enhancements.

Ideal candidates will have a minimum of 4+ years’ experience working directly with large, enterprise clients to drive customer success, have process and technical proficiency with P2P platforms, and experience with system analysis to proactively lead customers toward business goals.

What you will do:

• Provide technical, business, and product knowledge in support of driving customer success
• Working directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using technical knowledge to support the CVM meet the deliverables of the Coupa customer’s account plan
• Work towards becoming a Subject Matter Expert (SME) for Coupa core modules Running workshops to provide technical, process and workarounds recommendations based on Coupa domain knowledge.
• Deliver Coupa best practice assessments for customers to drive adoption of the Coupa platform
• Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple)
• Working with other organizations within Coupa as well as the global Customer Adoption Manager team
• Working with customers to define the scope of a project, activities and key deliverables
• Presenting solutions in written and or oral reports

What you will bring to Coupa:

• 4+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider.
• Strongly prefer a background in both S2C, P2P and/or Global Compliance
• Candidates should have extremely strong client management skills and be able to work with customers to execute a change management plan that works towards a rapid, successful go-live procurement, AP and/or expense Management experience is desired, but not required.
• Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software.
• Previous consulting experience with the following applications is a solid predictor of success: Ariba, Basware, Oracle, SAP.
• Strong written and verbal English language communications skills.
• Experience configuring and delivering software demonstrations are required.
• Must be able to work in a fast-paced and passionate environment.
• Bachelor Degree or equivalent

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.