Associate Customer Adoption Manager - 10080

coupa-software-inc-ats-1; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Job summary

Coupa Software, Inc. is seeking a Customer Adoption Manager to drive adoption and value across global customers within the Professional Services organization. You will lead engagements, tailor configurations, and promote best practices on the Coupa platform.

The role requires 4+ years in systems applications consulting, a background in S2C/P2P or related modules, and experience with SaaS platforms. This is a full-time position with global collaboration across teams.

Qualifications

• 4+ years of experience in systems applications consulting or IT consulting.
• Experience with SaaS platforms and financial/accounting solutions is preferred.
• Ability to manage change and go-lives for enterprise clients.

Responsibilities

• Manage CAM engagements with strong project management practices.
• Drive platform adoption and value realization for Coupa customers.
• Lead workshops and provide technical guidance across modules.
• Collaborate with CVMs to execute account plans and assessments.
• Define engagement scopes and deliverables with customers.

Skills

Consulting experience

SaaS platforms

Project management

Client management

Education

Bachelor's degree or equivalent

Tools

Ariba

Concur

NetSuite

Salesforce.com

Workday

SAP

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Customer Adoption Manager to Coupa:

The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

What you will do:

• Manage CAM (Customer Adoption Manager) engagements using strong project management practices, while driving standardized process development and implementing solutions to complex business problems.
• Ensure customer success by facilitating effective platform adoption, aligning with strategic goals, and leading value-driven discussions beyond feature/function basics.
• Deliver deep technical and product expertise on the Coupa platform, demonstrating tailored configurations, recommending best practices across business verticals, and supporting impact analysis and solution development for ongoing business challenges.
• Collaborate with Coupa Customer Value Managers (CVMs) to execute account plans, directly support customers, and deliver best practice assessments that encourage adoption and reduce complexity.
• Lead workshops and knowledge-sharing sessions to provide process improvements, technical guidance, and workarounds that enhance business outcomes using Coupa's features.
• Become a Subject Matter Expert (SME) in Coupa core modules while working cross-functionally with internal teams and the global Customer Adoption Manager team to drive customer success.
• Define project scopes, key activities, and deliverables in collaboration with customers, ensuring alignment and effective execution of engagement plans.

What you will bring to Coupa:

• 4+ years of experience in systems applications consulting, either within an IT organization or with a consulting firm/software provider; Bachelor’s degree or equivalent required.
• Strong background in S2C (Source-to-Contract), P2P (Procure-to-Pay), and/or Global Compliance is highly preferred; procurement, AP, or expense management experience is a plus but not mandatory.
• Demonstrated ability to manage clients effectively and execute change management plans that support rapid and successful go-lives.
• Experience with Software as a Service (SaaS) platforms is advantageous, along with exposure to financial accounting, customer management, or sales force automation solutions.
• Previous consulting experience with platforms such as Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, or SAP is a strong predictor of success.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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