Custom Software Engineer

Accenture PLC; Khordha; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture PLC is seeking a Custom Software Engineer to develop tailored software solutions, code components, and improve systems using contemporary frameworks and agile practices. The role emphasizes ServiceNow CSM expertise and collaboration across teams to deliver scalable software aligned with business goals.

The position requires at least 5 years of experience, with 15 years of full-time education, and will be based at the Gurugram office as part of a larger delivery organization.

Qualifications

• Must have at least 5 years of experience with ServiceNow Customer Service Management (CSM).
• Strong understanding of SDLC and agile methodologies.
• Experience designing and implementing scalable software components.

Responsibilities

• Act as SME and lead the team in project execution.
• Collaborate with multiple teams to drive key decisions and deliverables.
• Identify and implement process improvements to boost productivity and quality.
• Mentor junior team members and guide career development.
• Coordinate cross-functional work to align software development with business goals.

Skills

ServiceNow CSM

Education

15 years education

Job description

Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary development frameworks and following agile methodologies to ensure the delivery of scalable and efficient software that meets unique business requirements. Collaboration with different teams and continuous refinement of software elements are integral parts of the daily workflow, contributing to the overall success of projects and organizational goals.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to identify and implement process improvements within the team to enhance productivity and quality.
• Mentor junior team members by providing guidance and support to foster their professional growth.
• Coordinate cross-functional collaboration to ensure alignment of software development with business objectives.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Strong knowledge of software development lifecycle and agile methodologies.
• Experience in designing and implementing scalable software components.
• Ability to troubleshoot and resolve complex technical issues effectively.
• Familiarity with integration techniques and API development within ServiceNow environments.
• Skilled in performance optimization and ensuring high availability of software solutions.

Additional Information

• The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
• This position is based at our Gurugram office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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