Custody Operations - Asset Servicing Associate

Next Frontier Capital; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

J.P. Morgan in Mumbai seeks an Asset Servicing Associate in Custody Operations to own key workflows, manage corporate actions and proxy voting for the India market, and collaborate with global teams to deliver precise processing and a strong client experience.

The role emphasizes accuracy, robust controls, and ongoing process improvements through digital tools, with a solid understanding of India market practices and regulatory requirements.

Qualifications

• Bachelor’s degree.
• Minimum 5 years of asset servicing experience supporting the India market.
• Strong understanding of India market custody practices and regulatory requirements affecting corporate actions and proxy voting.
• Strong attention to detail with the ability to validate inputs and identify exceptions.
• Strong analytical skills and sound judgement, with the ability to make reliable decisions independently.
• Proactive approach to strengthening controls and driving process improvements.
• Strong communication skills, with the ability to explain risks and issues clearly to stakeholders and management.
• Strong organisation and time management skills, with the ability to work under tight deadlines in a fast-paced environment.

Responsibilities

• Execute daily control checkpoints, client instruction processing, and query management with accuracy and timeliness.
• Escalate issues promptly to internal and external partners to drive resolution and protect deadlines.
• Act as a key contact for corporate actions and proxy voting queries, coordinating across stakeholders to close issues.
• Validate inputs, investigate exceptions, and reduce repeat issues through disciplined follow-up and root-cause thinking.
• Review workflows and implement improvements that reduce risk, strengthen controls, and improve efficiency.
• Maintain a strong control environment by ensuring required checks, documentation, and evidence standards are consistently met.
• Provide guidance and training to strengthen team capability and improve client experience.
• Partner with global custody, client service, product, and regional processing teams to improve service delivery and alignment.
• Support and implement digital tool initiatives to streamline workflows and reduce manual effort.

Skills

Asset servicing

India market knowledge

Attention to detail

Risk controls

Analytical skills

Communication

Time management

Organisational skills

Education

Bachelor’s degree

Job description

Make an impact in India Custody Operations by owning key asset servicing workflows and delivering a strong client experience. You will manage complex corporate action and proxy voting activities for the India market, partner with global teams, and improve how we operate through process discipline and digital tools. This role suits someone who is detail-focused, control-minded, and comfortable working in a fast-paced environment with India regulatory requirements.

As an Asset Servicing Associate in Custody Operations, you will support India market asset servicing across announcement capture, liquidation, client instruction processing for voluntary events, and proxy voting. You will ensure timely and accurate processing, maintain strong risk controls, and act as a key contact for stakeholders. You will also contribute to process and digital improvements that strengthen efficiency, controls, and service delivery. A solid understanding of India market practices and regulatory requirements for custody and corporate actions is required.

Job responsibilities

• Execute daily control checkpoints, client instruction processing, and query management with accuracy and timeliness.
• Escalate issues promptly to internal and external partners to drive resolution and protect deadlines.
• Act as a key contact for corporate actions and proxy voting queries, coordinating across stakeholders to close issues.
• Validate inputs, investigate exceptions, and reduce repeat issues through disciplined follow-up and root-cause thinking.
• Review workflows and implement improvements that reduce risk, strengthen controls, and improve efficiency.
• Maintain a strong control environment by ensuring required checks, documentation, and evidence standards are consistently met.
• Provide guidance and training to strengthen team capability and improve client experience.
• Partner with global custody, client service, product, and regional processing teams to improve service delivery and alignment.
• Support and implement digital tool initiatives to streamline workflows and reduce manual effort.
  

Required qualifications, capabilities, and skills

• Bachelor’s degree.
• Minimum 5 years of experience in asset servicing supporting the India market.
• Strong understanding of India market custody practices and relevant regulatory requirements impacting corporate actions and proxy voting.
• Strong attention to detail with the ability to validate inputs and identify exceptions.
• Strong analytical skills and sound judgement, with the ability to make reliable decisions independently.
• Proactive approach to strengthening controls and driving process improvements.
• Strong communication skills, with the ability to explain risks and issues clearly to stakeholders and management.
• Strong organisation and time management skills, with the ability to work under tight deadlines in a fast-paced environment.
• Ability to learn quickly and adapt to new processes, tools, and changing priorities.
  

Preferred qualifications, capabilities, and skills

• Experience supporting corporate actions and proxy voting workflows for the India market.
• Experience contributing to process enhancement or digital tool initiatives at a regional or global level.
• Experience working in a risk and controls-focused operations environment.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Manage India market corporate actions and proxy voting, driving accurate delivery, strong controls, and process improvements.