Channel Team Lead - Delivery Operations

Amazon India Limited; NTR; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon India Limited is seeking a Channel Team Lead for our Last Mile delivery center. You will identify and onboard IH.S stores, grow channel partner business, and lead a multi‑layer team to achieve volume and service targets.

You will train staff on processes, publish performance reports, and manage day‑to‑day escalations while ensuring a strong customer delivery experience across the territory.

Qualifications

• Bachelor Degree / MBA in a relevant field.
• Preferably from Sales/Telecom background.
• Advanced Excel and communication skills.
• Operations/People Handling skills.
• Experience in manufacturing, process, or industrial engineering (nice to have).

Responsibilities

• Identify and onboard new IH.S stores in the assigned territory.
• Grow channel partner business with Amazon and execute strategic account plans.
• Visit targeted stores regularly (daily/weekly/monthly).
• Deliver training and coaching on Amazon processes, products, and SOPs.
• Publish routine reports on store performance and overall network health.

Skills

Strong leadership capabilities

Communication skills

Ability to work under pressure

Ability to work in ambiguity

Analytical skills

Customer service orientation

Ownership

Education

Bachelor Degree

MBA

Tools

Advanced Excel

Job description

CTL-Quick Commerce Last Mile, GSF Prime Now At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Channel Team lead for our Delivery center. In this role you will be responsible for I H S operations at our DCs & EDSP mangement. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance.

Title: Channel Team Lead

Essential Functions -Job Description

• Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Support station operations and/or customer deliveries.

Essential Skills

• Strong leadership capabilities and people management skills
• Ability to work under pressure situations
• Ability to work in ambiguous situations
• Good communication skills.
• Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
• Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• Bachelor Degree / MBA.
• Preferably from Sales/Telecom background
• Advanced Excel and Communication skills
• Operations/People Handling skills

A day in the life

Ability to work in ambiguous situations Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Key job responsibilities

• The Ops Manager, leads an operation for +20k packages.
• Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations.
• Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team.
• Fosters a Culture of Safety.
• Responsible for protecting service levels monitoring and improving drivers and associates performance.
• Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.

Basic Qualifications

• Experience in manufacturing, process, or industrial engineering

Preferred Qualifications

• Advanced degree

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