CS PAM Analyst- Hyderabad

Cloudxtreme; Hyderabad; Hybrid; INR 800,000 - 1,500,000; Full time

Job summary

Cloudxtreme is seeking a PAM Consultant to safeguard privileged access, collaborating with the PAM Manager to align with IAM policies. The role involves managing privileged accounts, performing health checks, and supporting patching and change management across vaults.

You will operate in a hybrid setup, coordinating with global teams and vendors while meeting service levels and maintaining documentation.

Qualifications

• Degree in IT / computer science or information security.
• Minimum 2 years of experience supporting privileged access management solutions (CyberArk/Thycotic).
• Security+ or COMP TIA certifications desirable.
• PAM tool certifications (e.g. CyberArk, Thycotic, BeyondTrust) preferred.
• Develop automation/scripting to augment PAM solutions as required.
• Highly self-directed with keen attention to detail.

Responsibilities

• Perform daily system health checks and remediate issues.
• Manage privileged accounts in PAM tools per PAM policies.
• Experience with password upload utilities for bulk onboarding of privileged accounts.
• Handle ticket management and ServiceNow queue; act as first point-of-contact.
• Ensure SLAs/OLAs for ServiceNow tickets are met.
• Create and update SOPs, runbooks, and end-user guides.
• Support application/OS patching for vaults following change management.
• Provide on-call support for critical issues and PAM service changes.
• Coordinate with vendors for open cases and product issues.

Skills

Strong communication

Project management

Time management

Attention to details

Education

Degree in IT / computer science or information security

Tools

CyberArk

Thycotic

BeyondTrust

Job description

Role & responsibilities

Location: Hyderabad

Work shift Timings:

• 9-hour shifts. Shift times will vary in accordance with business needs.
• Shifts (India time): 01:00 PM to 10:00 PM/ 2:00 PM 11:00 PM (IST) (Hybrid)
• The team members should be willing to work in a rotating shift.
• Working on USI holidays and oncall during weekends when there is a business requirement.

Role description The privilege access management (PAM) consultant will be responsible for working with the PAM Manager/Assistant Manager to maintain UK’s PAM solutions in accordance with the firm’s IAM policies and standards

Specific Responsibilities

• Perform daily system health check to identify and remediate any issues reported
• Manage privileged accounts in the PAM Tool as per PAM policies i.e. onboarding and offboarding users and accounts, managing password objects and their compliance
• Experience on password upload utility for bulk onboarding of privileged accounts
• Perform ticket management, manage ServiceNow queue, act as first point-of-contact for the client (service leads and/or end users), and conduct issue resolution sessions
• Comply to the defined SLAs/OLAs for the ServiceNow tickets.
• Create and update documents like SOPs, runbooks, playbooks, end user guides, etc
• Support application patching for components and OS patching for vault following change management process
• Support out-of-office hours for critical and high priority issues, and any change management of PAM service.
• Facilitating meetings, taking minutes and circulating promptly and tracking actions.
• Co-ordinating with vendor for the open cases and product related issues

Qualifications

Required:

• Degree in IT / computer science or information security
• Experience in IT security Operation role or similar
• Minimum 2 years of experience supporting privileged access management solutions (CyberArk/ Thycotic)
• Basic industry certifications desirable e.g. Security+, COMP TIA etc
• Good to have at least one PAM tool specific certification (e.g. CyberArk, Thycotic, BeyondTrust, etc.
• Develop automation and/or scripting to augment PAM solutions as required
• Highly self-directed, with keen attention to details
• Strong communication, project and time management skills
• Ability to effectively prioritise tasks in a high-pressure environment
• Flexible and adaptable in regard to learning and understanding new technologies

Preferred

• Experience of using PowerShell would be an advantage.
• LDAP query, SQL scripting will be an added advantage
• Experience working on CyberArk or any other identity security platform.
• Assist in the development of detailed design documentation and deployment and operational support. Identify specific issues with migration or other directory technologies and have a basic understanding of how they interface
• Ability to communicate technical information to less experienced or non-specialist people, both verbally and in writing

Preferred Certifications (not a pre-requisite for the role):

• Defender (CyberArk)
• Sentry
• ITIL Foundation, ITIL Service Operations
• Azure fundamentals and Administration
• Cloud Security fundamentals
• CISMP, COMPTIA S+