PAM Analyst

ERGO Technology & Services; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ERGO Technology & Services in Mumbai seeks a PAM Analyst to support CyberArk operations within the Global PAM team, providing 24/7 operational coverage for the PAM platform.

Responsibilities include onboarding, patching, audits, DR/BCP testing, and documentation while collaborating with infrastructure, application, and security teams to ensure secure and compliant privileged access management.

Qualifications

• Bachelor's or Master's degree in Computer Science / Engineering / Information Technology or Any graduate.
• CyberArk certification will be preferred.
• 1–7 years of total experience.
• Fluent in English communication and strong written/verbal communication skills.
• Experience with CyberArk Privileged Access Management solutions and related IDM processes.

Responsibilities

• Manage day-to-day PAM operations and provide operational support for CyberArk.
• Maintain and support CyberArk components such as Vault, PSM, CPM, and connectors/plugins.
• Onboard infrastructure components and applications into CyberArk, including account discovery and access provisioning.
• Execute CyberArk security patching, certificate renewals, and minor version upgrades.
• Conduct DNA scans and generate operational reports.
• Plan and execute DR/BCP testing for platform resilience.
• Monitor system health and privileged access to ensure compliance with policies.
• Support audits and maintain PAM documentation.
• Handle incident management and change requests related to privileged access.

Skills

CyberArk PAM

Identity & Access Management

English communication

CyberArk CPM/PSM customization

Ticketing tools

Education

Bachelor's or Master's in CS/Engineering/IT

CyberArk certification (preferred)

Tools

Ticketing tools

CyberArk Console

Job description

Roles :

CyberArk is a Privileged Access Management (PAM) platform and a key security tool used in Munich Re and ERGO, aimed at protecting privileged credentials and admin accounts throughout the organization. The PAM Analyst will be part of Global PAM team and will provide 247 operational support for CyberArk platform.

Key Accountabilities & Responsibilities:

• Manage day-to-day PAM operations, providing operational support and troubleshooting for CyberArk and its underlying platform, while collaborating with infrastructure, application, and security teams to resolve issues and enhance processes.
• Maintain and support CyberArk components such as Vault, PSM, CPM, and connectors/plugins to ensure secure integration with applications and infrastructure.
• Onboard infrastructure components and applications into CyberArk, including account discovery, safes creation, platform configuration, and access provisioning.
• Execute CyberArk security patching, Vault server patching, certificate renewals, and minor version upgrades, including testing, validation, and feature enablement.
• Conduct Discovery and Audit (DNA) scans and generate operational reports.
• Plan, coordinate, and execute Disaster Recovery (DR) and Business Continuity (BCP) testing to ensure platform resilience and recoverability.
• Monitor system health, privileged access activities, and ensure compliance with internal security policies and regulatory requirements.
• Ensure the PAM solutions compliance with security policies and guidelines, and actively support internal, external, and regulatory audits.
• Create, update and maintain PAM-related documentation.
• Handling incident management and change requests related to privileged access.

Key Competencies & Skills required :

Technical Skills:

• Experience with the CyberArk Privileged Access Management solution
• Experience of Identity & Access Management / IDAM technologies and processes
• Experience on ticketing tools
• Knowledge of Active Directory, LDAP, DB, network devices
• Understanding of CyberArk CPM and PSM plugin customization or development

Must have:

• Fluent in English communication.
• Excellent written and verbal communication skills to effectively communicate and collaborate with global teams
• Strong documentation skills and operational excellence in PAM management

Behavioral Skills:

• Willingness to learn and quickly adapt to changing requirements.
• Proactive approach to identifying issues and presenting solutions and options
• Ability to direct and guide teams as relevant

Previous Experience & Qualifications:

Minimum Educational Qualification:

Bachelors or Masters degree in Computer Science / Engineering/ Information Technology or Any graduate

Certification if any:

Candidate with CyberArk certification will be preferred

Years Experience & Knowledge:

1 7 Years of experience total experience