CRM Manager

Melhor Group; North Goa, Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Melhor Group in Goa seeks an experienced CRM Manager focused on collections, customer communication and project handover. The role emphasizes disciplined follow-ups, strict documentation, and collaboration with Sales and Accounts to close payments efficiently.

You will manage 4QT CRM data, keep records up to date, and coordinate internal teams to ensure customer commitments are honoured and handovers are smooth. Immediate or early joining is preferred.

Qualifications

• 2-8 years CRM/collections experience, preferably in real estate.
• Experience with customer collections and payment follow-ups.
• Exposure to project handover activities.
• Strong written and verbal communication skills.
• Familiarity with 4QT CRM or willingness to learn.

Responsibilities

• Collections & follow-ups: track payments, coordinate with Sales and Accounts, and prepare reports.
• Customer communication: respond to queries, document interactions, resolve issues promptly.
• CRM software: maintain accurate records, ensure real-time data updates (4QT preferred).
• Project handover: coordinate handover activities and support possession processes.
• Internal coordination: liaise with Sales, Accounts, Legal and Site teams; escalate as needed.

Skills

CRM management

Follow-ups

Coordination

Communication

4QT CRM

Tools

4QT CRM

Job description

Melhor Group is a leading luxury real estate developer with over 20 years of experience across real estate, infrastructure, hospitality, and mining. We are committed to delivering premium developments through quality, innovation, and operational excellence.

Role Overview

• We are looking for a proactive, process-driven CRM Manager to manage collections, customer communication, and project handover activities. The ideal candidate should have strong follow-up skills, excellent coordination abilities, and a disciplined approach to customer relationship management. This is an execution-focused role with a strong emphasis on collections and customer satisfaction.

Key Responsibilities

1. Collections & Follow-ups (Primary Responsibility)

• Ensure timely collections as per payment schedules.
• Conduct regular follow-ups with customers via email and WhatsApp.
• Track outstanding payments, customer commitments, and escalations.
• Coordinate with the Sales and Accounts teams to ensure timely collection closures.
• Prepare collection reports and highlight overdue cases to management.

2. Customer Communication

• Respond promptly and professionally to customer queries.
• Maintain proper documentation of all customer communications.
• Ensure timely resolution of customer concerns.
• Keep email and WhatsApp communications updated and well documented.

3. CRM Software & 4QT System (Preferred)

• Hands-on experience with 4QT CRM software is preferred.
• Candidates without 4QT experience should be willing to learn the system before or during onboarding.
• Maintain accurate customer records, payment schedules, reports, and documentation in the CRM.
• Ensure all CRM data is updated in real time.

4. Project Handover Management

• Coordinate project handover activities, including documentation, collections, and customer communication.
• Support end-to-end possession and handover processes.
• Ensure all financial and documentation requirements are completed before handover.

5. Internal Coordination

• Coordinate closely with the Sales, Accounts, Legal, and Site teams.
• Ensure customer commitments are executed on time.
• Escalate issues proactively to senior management whenever required.

Candidate Profile

• 2-8 years of experience in CRM, Customer Relations, or Collections (Real Estate preferred).
• Experience in customer collections and payment follow-ups.
• Exposure to project handover activities.
• Strong written and verbal communication skills.
• Experience working with CRM software (4QT preferred). Joining Preference
• Immediate / Early joiners preferred. Short notice periods welcome; replacement timelines manageable.