CRM Consultant

Kyndryl; Gurugram District; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Kyndryl in Gurugram, India, seeks an experienced MS Dynamics/Salesforce Sr Functional Consultant to design and implement CRM solutions, guide cross-functional teams, and drive customer success. You will integrate MS-Dynamics 365, Salesforce, PowerApps, and related tools, with a focus on quality, documentation, and end-user training.

The role emphasizes strong problem-solving, communication, and collaboration skills within a hybrid/onsite delivery model, contributing to cloud-based managed

Qualifications

• 8+ years of experience as a MS-Dynamics/Salesforce Sr Functional Consultant.
• MS-Dynamics 365 / Salesforce Certifications
• Salesforce: Sales Cloud, Service Cloud, Apex, Aura, LWC, Lightning UI, APIs, SFDX and Salesforce Package Management
• Strong understanding of MS-Dynamics, Salesforce
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and client.
• Experience with business process configuration, requirements gathering, fit-gap analysis, testing and validation, end-user training, and troubleshooting and support.
• Bachelor’s degree in information technology, Sales/Marketing Legal or a related field.

Responsibilities

• Provide expert-level guidance on MS-Dynamics 365, Salesforce Microsoft 365, PowerApps, SharePoint Advanced, SiteCore.
• Analyse business requirements and translate them into effective MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions.
• Configure and customize Maconomy modules to meet business needs.
• Conduct training sessions for end-users and provide ongoing support.
• Collaborate with cross-functional teams to ensure seamless integration of MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions with other systems.
• Develop and maintain documentation for MS-Dynamics 365, Salesforce Microsoft 365, PowerApps processes and configurations.
• Troubleshoot and resolve issues related to MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions modules.
• Perform Hands-on activities of tickets analysis, Identify, test & apply resolution in MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions

Skills

MS Dynamics 365

Salesforce

Apex & LWC

PowerApps

Power Automate

Education

Bachelor’s degree in information technology, Sales/Marketing or related field

Tools

CI/CD tools (Maven, Bitbucket, Sonar, Jenkins)

MS Dynamics & Salesforce platforms

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work.

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products’ success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Key Responsibilities

• Provide expert-level support and guidance on MS-Dynamics 365, Salesforce Microsoft 365, PowerApps, SharePoint Advanced, SiteCore ,.

• Analyse business requirements and translate them into effective MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions.

• Configure and customize Maconomy modules to meet business needs.

• Conduct training sessions for end-users and provide ongoing support.

• Collaborate with cross-functional teams to ensure seamless integration of MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions with other systems.

• Develop and maintain documentation for MS-Dynamics 365, Salesforce Microsoft 365, PowerApps processes and configurations.

• Troubleshoot and resolve issues related to MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions modules.

• Perform Hands-on activities of tickets analysis, Identify, test & apply resolution in MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 8+ years of experience as a MS-Dynamics/Salesforce Sr Functional Consultant.

• MS-Dynamics 365 / Salesforce Certifications

• Salesforce : Sales Cloud, Service Cloud, Apex, Aura, LWC, Lightning UI, Lightning development framework, Salesforce APIs, SFDX and Salesforce Package Management, Salesforce Security model

• Strong understanding of MS-Dynamics, Salesforce

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills.

• Ability to work collaboratively with cross-functional teams and client.

• Experience with business process configuration, requirements gathering, fit-gap analysis, testing and validation, end-user training, and troubleshooting and support.

• Bachelor’s degree in information technology, Sales/Marketing Legal or a related field.

Preferred Technical and Professional Experience

• Knowledge of industry best practices for CRM – MS-Dynamics, Salesforce implementations.

• Good understanding of complimentary CRM tools and platforms like Power Automate, PowerApps, Advanced Sharepoint, Agile environment,

• Experience with CI/CD tools (Maven, Bitbucket, Sonar, Jenkins)

• Ability to manage multiple projects and priorities simultaneously.

• Strong analytical and critical thinking skills.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities— from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.