CRM Collection

Realistic Realtors; India; On-site; INR 260,000 - 380,000; Full time

Job summary

Realistic Realtors in Gurugram, Haryana is seeking a proactive CRM Executive to manage CAM and utility collections from property owners, tenants, and commercial occupants. You will coordinate with Finance, Accounts, Facility Management, and Leasing teams to ensure timely payments, accurate record keeping, and smooth collection operations.

This role emphasizes strong communication, diligent follow‑up, reconciliation, and MIS reporting; you will monitor ageing reports, resolve billing

Qualifications

• Graduate in any discipline; Commerce, Finance or Business Administration preferred.
• 25 years of experience in CRM collections, CAM collection, utility collection, property management, or commercial real estate.
• Experience dealing with tenants, property owners, and commercial occupants is advantageous.
• Good knowledge of billing, payment follow-ups, reconciliation, and outstanding dues management.
• Proficiency in MS Excel and CRM/ERP systems.

Responsibilities

• Manage CAM collection from tenants, owners, and occupants; ensure timely collection of monthly CAM dues and outstanding payments.
• Manage utilities collection for electricity, water, and other charges; track billing and payment status.
• Maintain professional relationships with tenants, owners, and occupants and coordinate with Finance, Accounts, Facility Management, and Leasing teams.
• Prepare daily, weekly, and monthly collection reports and monitor ageing and KPIs.

Skills

Communication

Negotiation

Follow-up

CRM Experience

Problem Solving

Attention to detail

Education

Bachelor's degree (Commerce/Finance/Business Administration preferred)

Tools

MS Excel

CRM/ERP systems

Job description

Job Description

CRM CAM Collection & Utility Collection

Department: CRM / Property Management
Location: Gurugram, Haryana
Employment Type: Full-Time

Job Overview

We are looking for a proactive and detail-oriented CRM Executive to manage Common Area Maintenance (CAM) collections and utility collections from property owners, tenants, and commercial occupants. The candidate will be responsible for timely payment follow-ups, outstanding dues management, account reconciliation, MIS reporting, and coordination with internal teams to ensure smooth collection operations.

Key Responsibilities

1. CAM Collection

• Manage and follow up on Common Area Maintenance (CAM) charges from tenants, property owners, and commercial occupants.
• Ensure timely collection of monthly CAM dues and outstanding payments.
• Maintain records of billed amounts, payments received, pending dues, and overdue accounts.
• Coordinate with tenants and owners to resolve billing discrepancies and payment-related queries.
• Send payment reminders and expedite long-pending dues to the concerned management team.
• Maintain accurate collection reports and outstanding payment trackers.

2. Utility Collection

• Manage collections for electricity, water, and other applicable utility charges.
• Coordinate with tenants, owners, facility management, and accounts teams regarding utility bills and payments.
• Track monthly utility billing, payment status, and outstanding balances.
• Follow up on overdue utility payments and resolve billing discrepancies.
• Maintain proper documentation of invoices, receipts, and payment records.

3. CRM & Customer Coordination

• Maintain professional relationships with tenants, property owners, and occupants.
• Handle customer queries related to CAM charges, utility bills, invoices, and payment status.
• Coordinate with the Finance, Accounts, Facility Management, and Leasing teams for smooth operations.
• Maintain updated customer records and collection status in the CRM system.

4. MIS & Reporting

• Prepare daily, weekly, and monthly collection reports.
• Maintain records of total billing, collections, outstanding dues, and ageing reports.
• Monitor collection targets and highlight delayed payments to management.
• Ensure accurate documentation and timely reporting of collection performance.

Required Qualifications & Experience

• Graduate in any discipline; a background in Commerce, Finance, or Business Administration is preferred.
• 25 years of experience in CRM collections, CAM collection, utility collection, property management, or commercial real estate.
• Experience dealing with tenants, property owners, and commercial occupants will be an advantage.
• Good knowledge of billing, payment follow-ups, reconciliation, and outstanding dues management.
• Proficiency in MS Excel and CRM/ERP systems.

Required Skills

• Strong communication and negotiation skills.
• Good follow-up and collection management abilities.
• Customer relationship management and problem-solving skills.
• Attention to detail and accuracy in maintaining records.
• Ability to manage multiple accounts and meet collection targets.

Key Performance Indicators (KPIs)

• Timely collection of CAM and utility dues.
• Reduction in overdue payments and outstanding balances.
• Achievement of monthly collection targets.
• Accuracy of billing, reconciliation, and MIS reports.
• Effective resolution of customer queries and payment disputes.

Preferred Industry: Commercial Real Estate, Property Management, Retail Leasing, and Facility Management.