Credit Executive

IHG Hotels & Resorts; India; Remote; INR 450,000 - 750,000; Full time

Benefits offered by this job

Uniform

Great room discount

Superb training

Job summary

IHG Hotels & Resorts in India is seeking an Accounts Receivable professional who will oversee billing, city ledger processes and credit-card reconciliations, with supervisory responsibilities.

You will coordinate with other departments to ensure accurate postings, monitor aging, and ensure adherence to credit policies while driving efficient collections. If you are detail-oriented and able to manage guest and city ledger accounts, you will thrive in our hospitality finance team.

Qualifications

• Bachelor’s degree in Accounting or Finance with 1–2 years in hotel finance operations and supervisory experience.
• Familiarity with city ledger, accounts receivable and credit card processes.
• Experience with OPERA and CSA audit processes is a plus.

Responsibilities

• Ensure timely billing of accounts receivable.
• Balance daily transfers to city ledger and post updates.
• Handle correspondence regarding city ledger accounts.
• Reconcile credit accounts with party records/ statements.
• Perform credit card reconciliation with bank statements and OPERA.
• Calculate travel agent commissions and prepare cheque listings.
• Plan strategies to improve collection efficiency.
• Adhere to credit and collection policies.
• Manage city guest accounts and in-house ledgers.
• Coordinate with other departments to ensure accurate postings.
• Review aging of accounts receivable regularly.
• Assist in control and collection of outstanding guest accounts.
• Review provisions, write-offs, and adjustments before month end.
• Ensure CSA audit score targets and related tasks.
• Monitor group billing for postings aligned with customer requirements.
• Respond to and resolve account queries with AR.
• Ensure adherence to hotel's credit policy.
• Reconcile city/guest/deposit ledgers daily.
• Maintain access to contracts, leases and financial records.

Skills

Supervisory experience

Accounts Receivable

Customer service orientation

Education

Bachelor's degree in Accounting or Finance

Tools

OPERA

Job description

Duties and responsibilities

• Ensure the timely billing of Accounts Receivable
• Balance daily transfer to city ledger and post, edit and update to accounts receivable system.
• Handle correspondence and queries regarding city ledger accounts
• Reconcile all credit accounts with party records/statement
• Credit card reconciliation with Bank statement and OPERA
• Calculate travel agent commissions and prepare travel agent cheque listings and handover to Accounts Payable.
• Plan strategies and techniques for a more efficient and speedy collection of accounts.
• Follow policy and procedures for credit & collection.
• Manage credit arrangements and in-house guest accounts
• Coordinate closely with other departments to ensure the correctness of accounts billed and any credit facilities
• Review and monitor the aging of accounts receivables on a regular basis
• Assists in control and collection of outstanding guest and city ledger accounts
• Review provision, write-offs and other adjustments immediately prior to month end
• Strict implementation of the CSA and achieve 100% score in CSA Audit of Accounts Receivable and Credit Card category.
• Performs related duties and special tasks assigned by the Management
• Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements
• Respond to and resolve account queries in conjunction with accounts receivable
• Ensure adherence to the hotel’s credit policy.
• City ledger/Guest ledger/Deposit ledger reconciliation on daily basis.
• Proper storage and access, for all contracts, leases and other financial records

What we need from you

Bachelor’s degree / equivalent in Accounting or Finance and 1/2 years in hotel finance operations with one year in a supervisory role, or an equivalent combination of education and experience.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people

What we offer

• We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.