Credit and Collections Specialist

Kroll; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Kroll seeks a skilled Credit and Collections Specialist to join its team in Mumbai (Powai) in a hybrid role. You will manage overdue accounts, drive collection strategies, and maintain precise records while supporting cash flow objectives.

Ideal candidates bring 6+ years of B2B collections experience, strong negotiation and communication skills, and proficient Excel data analysis capabilities. Join a global firm that values professional, respectful client interactions and reliability.

Qualifications

• Minimum 6 years of B2B collections experience.
• Strong knowledge of collection practices and negotiation techniques.
• Proficient in Excel for data analysis and reporting.
• Confident communicator with strong written and verbal skills.

Responsibilities

• Monitor customer accounts and drive collection activity for overdue balances.
• Maintain records and report aging trends and account status.
• Meet targets for collection, cash flow, deadlines.
• Prepare concise portfolio updates and document owners and follow-up dates.
• Communicate with clients professionally and resolve disputes.

Skills

Stakeholder communication

Collection strategy

Invoicing

Detail oriented

Tools

Microsoft Excel

Job description

We are seeking a highly skilled and motivated Credit and Collections Specialist to join our team. The ideal candidate will have extensive experience managing stakeholder communication, invoicing, collection strategy and detail oriented approach. This is a hybrid role from Mumbai Powai location and work hours are 2pm – 11pm IST.

Responsibilities:

Monitor customer accounts, identify overdue balances, and proactively drive collection activity.

Maintain accurate records and report on account status, activity, and aging trends.

Meet established collection, cash flow, deadline, and performance targets.

Meet monthly with Managing Directors to review DSO, provisions, aging trends, collection performance, and material account risks.

Prepare concise portfolio updates, recommend actions for overdue or at-risk accounts, and document owners, commitments, and follow-up dates.

Manage client communications and difficult conversations with firmness, professionalism, and respect.

Resolve payment issues and disputes while maintaining productive customer relationships.

Requirements:

Minimum 6 years of B2B collections experience, preferably in accounts receivable or collections.

Strong knowledge of collection practices, negotiation techniques, and customer account management.

Microsoft Excel skills for data analysis, recordkeeping, and collection reporting.

Confident communicator with strong written and verbal skills.

Organized, self-motivated, detail-oriented, and effective under pressure.

Customer-focused and committed to balanced, positive outcomes.

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answering all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you will contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.