CPQ Support Engineer

Atlas Copco; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Atlas Copco in Hinjewadi, Pune, is seeking a CPQ Support Engineer to ensure CPQ communicates seamlessly with SAP C4C and SAP ERP. You triage, debug, and resolve complex issues impacting Quote-to-Order workflows, while collaborating with CPQ developers and cross-functional teams.

The role requires 3+ years in technical application support for CPQ-integrated CRM/ERP, strong problem-solving, and proficient Python scripting. Excellent English communication is essential.

Qualifications

• 3+ years of technical application support experience with CPQ, CRM and ERP integration.
• Strong analytical skills and experience debugging REST/SOAP/ODATA APIs.
• Hands-on Python experience and familiarity with data payloads (XML/JSON).
• Knowledge of CPQ logic, pricing procedures and product modeling.
• Excellent English communication with cross-functional stakeholders.

Responsibilities

• Manage ticket queues, triage and resolve Tier 2/3 CPQ issues.
• Troubleshoot data integration between CPQ and SAP C4C/ERP; review logs.
• Collaborate with CPQ developers and business teams; participate in upgrades.
• Support regular update activities and regression testing.

Skills

CPQ support

APIs (REST/SOAP/ODATA)

Python scripting

English communication

Data integration

Tools

SAP C4C

SAP ERP

XML/JSON

Job description

We are seeking a CPQ Support Engineer who will contribute to the support efforts within the CPQ Support team . In this role, you will be the technical backbone ensuring that our Configure, Price, Quote (CPQ) environment seamlessly communicates with SAP C4C and underlying SAP ERP system. You will triage, debug, and resolve complex application errors, data sync failures, and pricing mismatch issues, directly supporting our global service sales operations team to keep the Quote-to-Order pipeline moving.

Key Responsibilities

• Ticket Queue Management:
  Monitor, troubleshoot, and resolve incoming tickets
  Ticket Triage: Resolve Tier 2/Tier 3 tickets where quotes or sales orders fail to transfer from CPQ back to C4C or fail to trigger document generation and approval workflows.
  Accurately document issues and efficiently elevate tickets to senior team members, or relevant cross-functional teams.
• Problem solving:
  Root Cause Analysis: debugging & analyzing system logs, ability to investigate middleware issues (e.g. mappings to identify if an issue stems from core application behavior, custom scripting, or integration network layers)
  Identify and troubleshoot data integration sync errors between the CPQ platform and connected enterprise systems, reviewing system messaging and data payloads to resolve connection failures.
  Master Data Troubleshooting: investigate and fix issues related to master data replication, ensuring that product catalogs, business partners, account hierarchies, and pricing conditions match perfectly between C4C and CPQ.
• Collaboration & communication: Partner with CPQ developers and other business application teams to solve problems
• Participate in regular update activities: regression-test system upgrades, etc.

Your skills and experience

Required Skills & Qualifications

• 3+ years of technical application support experience, with a proven track record of supporting a CPQ platform integrated a CRM and ERP (SAP C4C, SAP ERP would be a plus)
• Strong analytical skills
• Hands-on experience with debugging activities: REST/SOAP/ODATA APIs, good understanding of Python, interpreting XML/JSON payloads.
• Good understanding of CPQ Logic: product modeling, configuration of attributes, constraints, document generation tagging logic, pricing procedures (such as SAP variant configuration or condition techniques) and Python scripting
• Excellent verbal and written communication skills in English, with a proven ability to provide high-quality, clear, and professional updates to all stakeholders.
• Good understanding of process knowledge - familiarity with the end-to-end Quote-to-Order business process is a plus

Preferred Qualifications

• Experience with SAP CPQ (formerly CallidusCloud) and scripting languages like Python used for custom pricing or validation rules.
• Familiarity with SAP ERP/S4HANA backend processing (e.g., how a quote in CPQ creates a follow-up Sales Order in SAP ERP via C4C).
• Understanding of SAP integration technologies, specifically SAP CPI (Cloud Platform Integration) is a plus
• Experience utilizing enterprise ticketing and ITIL frameworks (such as ServiceNow) for SLA-driven incident management.

About us

Atlas Copco is a Swedish multinational industrial company that was founded in 1873. It manufactures industrial tools and equipment. The Atlas Copco Group is a global industrial group of companies headquartered in Nacka, Sweden.

At Global IT Hub, we are more than a technology organisation. We are a community of innovators, problem-solvers, and digital pioneers dedicated to accelerating Atlas Copco Group’s business potential through world-class technology solutions. Join us to shape the future of digital transformation, work on global challenges, and create impact for businesses and customers worldwide.

Your job location

This role requires you to work on-site at our office in Hinjewadi, Pune, Maharashtra. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

This role offers a hybrid working arrangement (minimum three days working from office), allowing you to split your time between working remotely and being on-site at our Hinjewadi Phase 1 office.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us.

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.

Visit the Atlas Copco Group website