CPQ Customer Portal specialist

Hitachi Automotive Systems Americas, Inc.; Chennai; Presencial; INR 700 000 - 1 200 000; Tempo integral

Resumo da oferta

Hitachi Energy Technology Services Private Limited is seeking a CPQ Customer Portal Specialist to configure and maintain CPQ portals that enable customers and sales teams to configure products, view quotations, and submit requests digitally.

You will work with sales, CPQ, IT, and stakeholders to ensure a stable, user‑friendly portal aligned with backend logic, pricing rules, and order processes. Strong English communication and 5–8 years in CPQ/digital sales platforms are expected.

Qualificações

• Bachelor’s degree in IT, Engineering, Digital Systems, or related discipline.
• 5–8 years of experience in customer portal management, CPQ support, or digital sales platforms.
• Experience working with CPQ tools, customer portals, or sales configurators.
• Strong understanding of configuration flows, pricing visibility, and customer journey design.
• Experience supporting CTO/ETO environments is an advantage.
• Proficiency in spoken and written English.

Responsabilidades

• Configure and maintain CPQ customer portals, including product views, configuration flows, and user access.
• Ensure portal configurations reflect CPQ products, rules, pricing logic, and availability.
• Maintain content, layouts, forms, and guided selling flows within the customer portal.
• Implement changes aligned with CPQ governance.
• Troubleshoot portal issues affecting configuration, pricing display, or submission flows.
• Coordinate with CPQ, IT and platform teams for timely resolution.
• Document portal configuration and create user guides, FAQs, and release notes.
• Support SIT, UAT, and regression testing for portal releases.
• Ensure updates do not disrupt existing CPQ configurations or order flows.

Conhecimentos

CPQ experience

Portal management

Sales configuration

Data integration

Analytical skills

English proficiency

Formação académica

Bachelor’s degree in IT/Engineering

Ferramentas

CPQ tools

Descrição da oferta de emprego

Location:Chennai, Tamil Nadu, IndiaJob ID:R0124769Date Posted:2026-10-26Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):Sales, Marketing & Product ManagementJob Schedule:Full timeRemote:NoJob Description:Job Title: CPQ Customer Portal SpecialistRole SummaryThe CPQ Customer Portal Specialist is responsible for the configuration, maintenance, and operational support of CPQ customer‑facing portals that enable customers and sales teams to configure products, view quotations, and submit requests digitally.The role ensures that the customer portal experience is stable, user‑friendly, and aligned with CPQ backend logic , pricing rules, and order processes. Working closely with sales, CPQ teams, IT, and stakeholders, this role focuses on portal setup, issue resolution, enhancements, and continuous improvement to support seamless customer interaction with CPQ solutions.Job ResponsibilitiesCustomer Portal Configuration & MaintenanceConfigure and maintain CPQ customer portals , including product views, configuration flows, and user access.Ensure portal configurations accurately reflect CPQ products, rules, pricing logic, and availability .Maintain content, layouts, forms, and guided selling flows within the customer portal.Implement approved changes and enhancements in line with CPQ governance.User Experience & Functional SupportEnsure an intuitive and consistent customer and sales user experience across portal journeys.Troubleshoot portal‑related issues impacting configuration, pricing display, or submission flows.Act as a subject‑matter expert for customer portal behavior and dependencies .Integration & Data AlignmentEnsure seamless interaction between customer portals and CPQ backend systems .Validate correct data handover between portal, CPQ, and downstream systems where applicable.Support alignment of portal logic with Sales BOM (SBOM) and quotation outputs.Testing, Validation & Quality AssurancePerform functional testing and regression testing for portal changes and releases.Support System Integration Testing (SIT) and User Acceptance Testing (UAT) for portal enhancements.Ensure portal updates do not negatively impact existing CPQ configurations or order flows.Issue Resolution & Operational SupportAnalyze and resolve portal‑related issues raised by customers, sales, or internal stakeholders.Coordinate with CPQ, IT, and platform teams to ensure timely resolution.Perform root‑cause analysis and support permanent fixes.Documentation & Knowledge ManagementMaintain portal configuration documentation, user guidance, and support notes .Create and update how‑to guides, FAQs, and release notes related to portal functionality.Support knowledge transfer to internal teams and stakeholders.Continuous ImprovementIdentify opportunities to improve portal usability, performance, and adoption .Proactively highlight gaps, risks, or enhancement opportunities in portal design or flow.Contribute to standardization and best practices for CPQ customer portals.Your BackgroundBachelor’s degree in Information Technology, Engineering, Digital Systems, or a related discipline .5–8 years of experience in customer portal management, CPQ support, or digital sales platforms.Experience working with CPQ tools, customer portals, or sales configurators .Strong understanding of configuration flows, pricing visibility, and customer journey design .Experience supporting Configure‑to‑Order (CTO) and/or Engineer‑to‑Order (ETO) environments is an advantage.Working knowledge of CPQ integrations and data handover concepts .Strong analytical and problem‑solving skills.Ability to collaborate effectively across cross‑functional and global teams.Strong communication and documentation skills.Proficiency in spoken and written English.(empty)Accessibility and reasonable accommodationQualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Use of Al and automated tools in recruitmentAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.Background Screening and Security ChecksAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.