Counsellor

Yog Marketing; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Job summary

SkinGloRa is seeking a friendly, confident Counsellor to engage clients about skin and hair concerns, explain suitable treatments, and guide them through their clinic journey. The role focuses on understanding client needs, presenting treatment options, and ensuring a smooth conversion from enquiry to appointment.

The Counsellor will interact with clients, tailor recommendations to concerns, and support a positive clinic experience throughout the journey.

Qualifications

• Interacts with clients to understand skin/hair concerns and preferences.
• Explains procedures, packages and pricing clearly.
• Maintains positive client experience and builds rapport.

Responsibilities

• Consult with clients and understand their concerns and requirements.
• Explain treatments, procedures, packages, and pricing clearly.
• Convert enquiries and leads into clinic appointments.
• Follow up with leads and existing clients through calls and messages.
• Build strong relationships with clients and ensure a positive experience.
• Coordinate with doctors and the clinic team when required.
• Maintain accurate records of enquiries, appointments, and follow-ups.
• Achieve counselling and conversion targets.

Skills

Counselling

Client communication

Empathy

Job description

Role & responsibilities

• Consult with clients and understand their concerns and requirements.
• Explain treatments, procedures, packages, and pricing clearly.
• Convert enquiries and leads into clinic appointments.
• Follow up with leads and existing clients through calls and messages.
• Build strong relationships with clients and ensure a positive experience.
• Coordinate with doctors and the clinic team when required.
• Maintain accurate records of enquiries, appointments, and follow-ups.
• Achieve counselling and conversion targets.

Preferred candidate profile

We are looking for a friendly, confident, and customer-focused Counsellor to join SkinGloRa. The Counsellor will interact with clients, understand their skin and hair concerns, explain suitable treatments, and guide them through their clinic journey.