Control-M Support Specialist

NTT America, Inc.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NTT DATA in Bengaluru, India, seeks a Control-M Support Specialist to administer and monitor the Control-M workload automation platform. You will ensure reliable scheduling of enterprise batch jobs, handle incidents, and work with application and infrastructure teams to maintain high availability.

The role requires 24x7 support, on-call rotations, and adherence to ITIL processes. A Bachelor's degree and Control-M related skills are essential.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field with good academic record.
• Control-M certification desirable; ITIL Foundation preferred.
• Strong problem solving, communication and teamwork abilities.

Responsibilities

• Monitor and support daily Control-M batch processing across environments.
• Investigate job failures, SLA breaches and scheduling issues within SLAs.
• Create and maintain Control-M definitions, calendars, and workflows.
• Perform RCA for recurring issues and implement corrective actions.
• Coordinate with cross-functional teams to resolve issues.
• Support releases by validating Control-M schedules and workflows.
• Maintain runbooks, SOPs, and knowledge articles.
• Participate in 24x7 on-call rotations and ITIL processes.

Skills

Control-M Workload Automation

Control-M EM

Control-M Server & Agents

Job Scheduling

MFT integration

Education

Bachelor's degree in CS/IT/Engineering

Tools

Git/Jenkins CI-CD

ServiceNow

Splunk

Dynatrace/AppDynamics

Job description

Req ID: 383969

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Control-M Support Specialist to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.

Job Description (Fresher Control M Admin Support Specialist - GBSS)

Function GBSS Finance TeamApplication Development & Support Cost Center TBD

Location GurgaonBengaluru / Hyderabad / Noida Region Can be assigned to work for any region - Americas/ Europe/ APACIndia

Position Control-M support specialist Finance and Accounting Senior Representative

Grade 9

Reporting to Team lead Process Category Different Finance FunctionsTBD

Shift Time Afternoon shift - (12:00pm to 101:00pm) / Morning shift- (8 am to 6 pm)

Functional Role (Job Description) Job Summary

The Application Support Specialist – Control-M is responsible for the administration, monitoring, troubleshooting, and support of the Control-M workload automation platform. The role ensures reliable scheduling and execution of enterprise batch jobs, proactive incident management, root cause analysis, and continuous improvement of batch operations. The specialist works closely with application teams, infrastructure, database, and business stakeholders to maintain high availability and operational excellence across business-critical applications.

Key Responsibilities

• Monitor and support daily Control-M batch processing across multiple environments (Production, UAT, and Development).
• Ensure successful execution of scheduled jobs, workflows, and business-critical batch cycles.
• Investigate and resolve job failures, SLA breaches, and scheduling issues within agreed service levels.
• Create, modify, and maintain Control-M job definitions, calendars, scheduling criteria, and workflows.
• Perform root cause analysis (RCA) for recurring issues and implement permanent corrective actions.
• Coordinate with application, database, middleware, server, and network teams to resolve cross-functional issues.
• Support application releases by validating and promoting Control-M job schedules and workflows.
• Monitor Control-M infrastructure health, agents, communication processes, and server performance.
• Execute batch recovery procedures and disaster recovery activities when required.
• Develop automation scripts to improve operational efficiency and reduce manual effort.
• Maintain operational documentation, runbooks, SOPs, and knowledge articles.
• Participate in 24x7 on-call support and production support rotations as required.
• Ensure compliance with ITIL processes including Incident, Problem, Change, and Release Management.

Required Technical Skills

Primary Skills

• BMC Control-M Workload Automation
• Control-M Enterprise Manager (EM)
• Control-M Server and Agents
• Job Scheduling and Batch Processing
• File Transfer Management (MFT integration preferred)

Operating Systems

• Linux/Unix
• Windows Server

Scripting

• Shell Scripting (Bash/Korn)
• PowerShell (preferred)
• Python (preferred)

Databases

• Oracle
• SQL Server
• PostgreSQL (preferred)

Monitoring & ITSM

• ServiceNow
• Splunk
• Dynatrace/AppDynamics (preferred)

Version Control

• GitJenkins/CI-CD integration (preferred)

Functional Skills

• Production Support
• Batch Operations Management
• Incident Management
• Problem Management
• Change Management
• Performance Monitoring
• SLA Management
• Root Cause Analysis
• Process Automation
• Documentation and Knowledge Management

A career in finance, within IT/ITeS industry will provide you with the opportunity to help NTT Data in all aspects of finance functions and assisting leadership with overall strategy.

The role will be part of Global Business Shared Services Finance (GBSS Finance) team. You will be trained across various processes and given an opportunity to learn end to end Finance function spread across various sub-functions like Accounts receivable, Accounts payable, Contract setup & Invoicing, Procurement, Controlling and Financial & Management Reporting.

To start with you will focus on recording and analyzing financial transactions with high focus on quality and timeliness and provided an opportunity to grow into bigger roles over a period of time. , You will be trained by NTTD to be comfortable operating in a Shared service environment with a heavy customer orientation and willingness to discharge the duties of roles in a measurable, accountable, and challenging environment.

Essential Desirable

• Education Background Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. B.Com, Minimum 50% or CGPA equivalent of 50% in Class X, Class XII and 60% or CGPA equivalent of 60%. At the time of the interview there should not be any backlog
• Control-M certification is desirable.

ITIL Foundation certification is preferred.

Work Experience N/A3- 7 Yrs

Essential Knowledge and Analytical Skills

• MS Word/Excel
• Good Communication (both written and verbal)
• Problem Solving
• Result Oriented
• Soft Skills High Integrity/Team Player/ Teamwork/ Ability to manage work under Pressure/Flexibility and Willingness to learn

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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