Contracts Specialist

gartner; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Gartner is seeking a Contract Specialist to manage APAC & Europe contract administration for multiple business units from a centralized location in India. You will process requests, manage approvals, and ensure 100% compliance with the empowerment matrix.

You will handle Master and Order Agreements, input metadata, coordinate signatures, and upload documents while supporting Sales on contract-related queries. Strong English communication and 2–4 years of relevant experience are required.

Qualifications

• Bachelor's degree or equivalent.
• 2–4 years’ experience with contracts and Sales/Procurement teams.
• Proficient in department systems; Salesforce experience beneficial.
• Excellent communication in English, written and verbal.
• Strong understanding of contracts and data analysis.
• Experience working with remote/multinational teams.

Responsibilities

• Process incoming requests from departments for assistance (Sales, OM, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Conferences, Client Compliance).
• Manage the team Outlook inbox with priority handling once approvals are received.
• Administer Master and Order Agreements for 100% compliance; input metadata (e.g., Apttus), facilitate approvals, sign, and upload.
• Maintain signing authority and ensure compliance with the policy empowerment matrix.
• Collaborate with global teams to drive process improvements and support Sales contracts.

Skills

Communication skills

Client-facing

Data analysis

Public speaking

Education

Bachelor's degree

Tools

Salesforce

Job description

About this role:

The Contract Specialist is responsible for the contract administration process for all APAC & Europe contracts. Additionally, they will monitor and ensure compliance with the contract process for all business units they support i.e., Sales, Deal Hub, Consulting, Conferences, etc.

What you'll do:

• Effectively process incoming requests from departments for assistance (Sales, OM, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Conferences, Client Compliance, etc.).
• Manage the team Outlook inbox by ensuring emails are prioritized by urgency and importance once approvals are received.
• Manage all incoming Master and Order Agreements for 100% compliance (e.g., Research, Consulting, and Conference business units). This includes but is not limited to:
  1. Input metadata into systems (ie Apttus)
  2. Document comparison and confirm for approvals
  3. Process signature
  4. Process for uploading into systems
• Signing authority for order agreements and 100% compliance with legal empowerment matrix.
• Ensure compliance with Gartner corporate policy regarding document administration, including any non-standard items, such as legal term changes, non-standard SDs, non-standard pricing, and non-standard billing terms have been approved.
• Execute any and all special ad hoc projects initiated to fulfill business requirements.
• Collaborate with global managers and global teams to seek continuous improvement & innovation to department processes.
• Prepare instructive communications to and liaise with global Contracts Department, Client Financial Services, Sales teams in fulfilment of above responsibilities.
• Support of Contract Manager in providing first line of support to Sales on all issues relating to sales contracts and requests for contracts, escalating to senior staff as required.
• Fair, honest, professional, friendly and collaborative approach with all stakeholders including remote team members and manager (Sales, Contract Negotiators, OM, Corporate Legal, Client Compliance, etc.).
• High work ethic and integrity.

What you'll need:

• Bachelor's degree or equivalent
• A minimum of 2-4 years' experience dealing with contract matters, client legal & procurements departments, as well as with Sales organization interaction.
• Maintain or obtain skills necessary to be proficient in department systems and document retrieval systems. (Salesforce experience would be beneficial)
• Excellent communication skills developed in a sales driven environment, including strong English skills (written and verbal)
• Client-facing experience with commercial awareness.
• Experience analyzing data (Excel or other data analytics tools) and advanced Microsoft Word skills.
• Strong understanding of contracts.
• Effective public speaking, organizational, prioritization and problem-solving skills.
• Willingness to assume responsibility and adaptability for the role, while displaying a sense of urgency to the business.
• Ability to work within a remote team (a multinational company experience would be preferred)
• Gartner Core Values: Integrity, Objectivity, Results, No-Limits Mindset, Collaboration

Who you are:

• Be able to work autonomously (i.e., high degree of self-reliance/self-starter with a sense of ownership)
• Team player with good time management skills
• Help to ensure that all SLA's are met and sales are fully supported across all varied requests

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

• An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values
• Limitless growth. We work with you to help you meet your goals and advance within the company
• Encouragement to be innovative and challenge status quo
• Exposure to industry leading training and development
• Performance based recognition and rewards

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singu