Contracts & Pricing Execution Mgr

Amgen; India; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Amgen in India is seeking a Manager, Chargebacks to lead the U.S. pharmaceutical chargeback operations within the Contracts & Pricing Execution (CPE) function.

You will oversee end-to-end processes from claim receipt to payment, ensuring accuracy and timely resolution in a highly controlled environment. Reporting to the Senior Manager/Director, Contracts & Pricing Execution, you will partner with Market Access, Government Pricing, Finance, Compliance, and Contract Operations to optimize

Job description

Career Category Value and Access Job Description Manager, Contracts & Pricing Execution (AIN)

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

As the Manager, Chargebacks , you will lead the execution of U.S. pharmaceutical chargeback operations within the Contracts & Pricing Execution (CPE) function. This role is responsible for managing chargeback claim adjudication, contract and pricing administration, customer and membership eligibility validation, operational controls, stakeholder engagement, and continuous process improvement.

Reporting to the Senior Manager/Director, Contracts & Pricing Execution, you will partner closely with U.S.-based Market Access, Government Pricing, Finance, Compliance, Contract Operations, Information Systems, and external trading partners to ensure accurate and compliant chargeback processing in a highly controlled environment. The role will also provide leadership to AIN-based analysts and senior associates supporting chargeback operations.

Key Responsibilities

Chargeback Operations Management

• Lead the end-to-end execution of U.S. pharmaceutical chargeback operations from EDI claim receipt through validation, adjudication, payment approval, dispute resolution, deduction management, and financial reconciliation
• Oversee daily chargeback processing activities within Model N GCPS, ensuring adherence to service levels, operational controls, quality standards, and established timelines.
• Manage operational workloads, claim queues, exception inventories, aged items, disputed claims, and escalations to ensure timely resolution.
• Establish and monitor operational KPIs, productivity metrics, aging dashboards, dispute trends, validation effectiveness, deduction recovery performance, and wholesaler performance measures.

Chargeback Validation & Error Resolution

• Lead the investigation and resolution of chargeback validation errors including duplicate submissions, customer-not-found exceptions, wholesaler eligibility issues, pricing discrepancies, membership alignment issues, 340B eligibility validation, and contract authorization exceptions.
• Oversee claim research utilizing Model N GCPS, SAP, HIBCC, HRSA, Tableau, customer master data, contract records, and wholesalers documentation.
• Partner with Membership, MDM, Government Pricing, Contracting, and Market Access teams to resolve complex customer, pricing, and eligibility issues impacting chargeback processing.
• Ensure timely resolution of chargeback exceptions in accordance with operational targets and compliance requirements.

Claims Approval & Financial Stewardship

• Review and approve complex chargeback claims requiring managerial review due to high-value transactions, large discrepancies, manual adjustments, pricing exceptions, or abnormal wholesaler activity.
• Evaluate supporting documentation, invoice validations, claim adjustments, and claim reasonableness to ensure accurate adjudication decisions
• Perform oversight activities associated with SOX-controlled claim approval processes and maintain appropriate audit documentation.
• Oversee maintenance of SOPs, process documentation, governance logs, and other structured operational records.
• Partner with Finance to support monthly reconciliations between Model N chargeback payments and SAP financial records.

Wholesaler Relationship & Dispute Management

• Serve as the primary escalation point for wholesalers regarding chargeback disputes, deduction investigations, claim denials, customer eligibility concerns, and operational issues.
• Lead dispute resolution efforts by reviewing rejected claims, evaluating supporting evidence, negotiating resolutions, and ensuring complete documentation of decisions and outcomes.
• Facilitate regular business reviews with wholesalers to address recurring errors, dispute trends, resubmission behaviour, deduction activities, and process improvements.
• Drive root-cause analysis to reduce recurring wholesaler submission errors and improve first-pass claim acceptance rates.

Deductions & Recovery Management

• Oversee end-to-end chargeback deduction investigations, validation activit