Associate Contracts & Pricing

Amgen; India; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Amgen in India is seeking an Associate, Membership - Contracts & Pricing Execution (AIN) to support the end-to-end membership process and ensure accurate customer eligibility and contract execution. You will collaborate with Market Access, Contracting, Pricing, and MDM teams to maintain master data and customer records across SAP, HCM, and GCPS.

The role emphasizes governance, adherence to SLAs, and robust data quality, enabling precise pricing access and GPO relationships.

Responsibilities

• Support the end-to-end membership process including customer onboarding, eligibility validation, membership maintenance, GPO alignments, and customer relationship updates.
• Review and triage incoming membership requests received through the Membership mailbox from GPOs, wholesalers, Key Account Managers (KAMs), Contracting teams, and other stakeholders.
• Validate customer information submitted through Declaration (DEC) Forms, rosters, and customer requests to ensure completeness and compliance with contractual requirements.
• Determine customer eligibility based on contract terms, class of trade (COT), GPO participation, and business-specific membership requirements.
• Support execution against established service level agreements (SLAs) and communicate status updates or delays to stakeholders as needed.
• Perform customer validation activities utilizing HIN, DEA, HIBCC, HRSA, OneKey, HCM, GCPS, and other approved reference sources.
• Review Declaration (DEC) Forms for accuracy, completeness, valid signatures, proper customer identifiers, and current forms before processing.
• Validate parent-child relationships, legal entity hierarchies (LEH), customer attributes, and customer master data prior to customer setup.
• Maintain membership records, customer alignments, contract affiliations, and GPO relationships within approved systems.
• Support customer adds, drops, strategy realignments, and membership updates resulting from acquisitions, organizational changes, roster updates, and contract transitions.
• Create and maintain customer records within HCM, GCPS, SAP, and related systems supporting commercial contract operations.
• Support customer onboarding activities including customer setup, LEH creation, customer attribute maintenance, and contract alignment.
• Coordinate with MDM teams to support customer record creation, updates, master data corrections, and hierarchy management.
• Monitor and validate system interfaces between HCM, SAP, GCPS, and related applications to ensure successful data synchronization.
• Investigate and resolve customer setup, interface, and data integrity issues impacting contract eligibility and pricing access.
• Develop, validate, and distribute eligibility reports supporting GPOs, wholesalers, Market Access teams, and other stakeholders.
• Perform ongoing review of dispute reports and customer listings to identify missing, misaligned, or new customers requiring setup or updates.
• Support customer eligibility validations related to contract participation, GPO membership, specialty pharmacy programs, hospital coalitions, and other business-specific arrangements.
• Analyze membership trends, customer changes, roster updates, and operational metrics to support business decisions and improve data quality.
• Investigate customer eligibility disputes and support rebuttal activities with GPOs and external stakeholders.
• Review denial requests, perform customer eligibility research, prepare supporting rationale, and maintain appropriate documentation.

Job description

Career Category

Value and Access

Job Description

Associate, Membership - Contracts & Pricing Execution (AIN)

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year.

As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

As a Associate, Membership - Contracts & Pricing Execution (AIN) , you will support the execution of U.S. pharmaceutical Membership operations by managing customer eligibility, GPO alignments, membership validations, customer setup, contract alignment, and membership maintenance activities. You will serve as a critical link between Market Access, Contracting, Pricing, Chargebacks, MDM, Government Pricing, wholesalers, GPOs, and customers to ensure accurate customer eligibility and contract execution across the Amgen commercial contracting landscape. The role supports the end-to-end Membership process from receipt of customer requests through validation, setup, system alignment, and ongoing maintenance.

Key Responsibilities

Membership Operations & Customer Eligibility

• Support the end-to-end membership process including customer onboarding, eligibility validation, membership maintenance, GPO alignments, and customer relationship updates.
• Review and triage incoming membership requests received through the Membership mailbox from GPOs, wholesalers, Key Account Managers (KAMs), Contracting teams, and other stakeholders.
• Validate customer information submitted through Declaration (DEC) Forms, rosters, and customer requests to ensure completeness and compliance with contractual requirements.
• Determine customer eligibility based on contract terms, class of trade (COT), GPO participation, and business-specific membership requirements.
• Support execution against established service level agreements (SLAs) and communicate status updates or delays to stakeholders as needed.

Customer Validation & Membership Maintenance

• Perform customer validation activities utilizing HIN, DEA, HIBCC, HRSA, OneKey, HCM, GCPS, and other approved reference sources.
• Review Declaration (DEC) Forms for accuracy, completeness, valid signatures, proper customer identifiers, and current forms before processing.
• Validate parent-child relationships, legal entity hierarchies (LEH), customer attributes, and customer master data prior to customer setup.
• Maintain membership records, customer alignments, contract affiliations, and GPO relationships within approved systems.
• Support customer adds, drops, strategy realignments, and membership updates resulting from acquisitions, organizational changes, roster updates, and contract transitions.

Customer Setup & Systems Management

• Create and maintain customer records within HCM, GCPS, SAP, and related systems supporting commercial contract operations.
• Support customer onboarding activities including customer setup, LEH creation, customer attribute maintenance, and contract alignment.
• Coordinate with MDM teams to support customer record creation, updates, master data corrections, and hierarchy management.
• Monitor and validate system interfaces between HCM, SAP, GCPS, and related applications to ensure successful data synchronization.
• Investigate and resolve customer setup, interface, and data integrity issues impacting contract eligibility and pricing access.

Membership Reporting & Eligibility Management

• Develop, validate, and distribute eligibility reports supporting GPOs, wholesalers, Market Access teams, and other stakeholders.
• Perform ongoing review of dispute reports and customer listings to identify missing, misaligned, or new customers requiring setup or updates.
• Support customer eligibility validations related to contract participation, GPO membership, specialty pharmacy programs, hospital coalitions, and other business-specific arrangements.
• Analyze membership trends, customer changes, roster updates, and operational metrics to support business decisions and improve data quality.

Rebuttals, Dispute Resolution & Stakeholder Support

• Investigate customer eligibility disputes and support rebuttal activities with GPOs and external stakeholders.
• Review denial requests, perform customer eligibility research, prepare supporting rationale, and maintain approp.