Content Operations Manager - Center Of Excellence

Groupon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Groupon Bengaluru hosts a Center of Excellence for high-quality content operations. The Content Operations Manager will act as the judgment layer over AI drafts, ensure accuracy, and refine marquee deals that carry the brand.

You will own end-to-end content quality and resolve escalations across Sales and Customer Service. You will work closely with Design, Product, and Merchant Service, leveraging AI tools to calibrate content accuracy and language standards in a fast-changing, highly automated

Qualifications

• Bachelor’s degree in Marketing, Communications, Journalism, or related field.
• Proven senior experience in content, editorial, or content QA with high volume and accuracy.
• Exceptional editing and proofreading with a strong house style.
• End-to-end ownership—fix it, not just flag it.

Responsibilities

• QA and proofread AI-drafted content before it goes live, correcting issues in place.
• Provide structured feedback to improve AI content tools weekly.
• Hand-craft marquee, high-value deals end-to-end.
• Own content escalations from Sales, Merchant Service, and Customer Service.
• Run the language-quality queue and uphold language standards.
• Handle redemption, merchant-service admin, and content-specialist tasks.
• Convert recurring content issues into policy, SOP, or AI-prompt improvements.
• Assist in deciding which tasks get automated next.
• Keep content on-brand, accurate, and transparent.
• Collaborate with Sales, Merchant Service, Customer Service, Design, and Product.
• Track and share quality signals and trends for leadership.

Skills

Editing and proofreading

House style

End-to-end ownership

Root-cause analysis

Defect tracking

AI content tools fluency

HTML & Markdown familiarity

Adaptability

Education

Bachelor's degree in Marketing, Communications, Journalism, or related field

Tools

HTML

Markdown

AI content tools

Job description

Content Operations Manager - Center Of Excellence

Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.

Groupon is building a Center of Excellence in Bengaluru, and we need Content Operations Managers who own quality end-to-end. AI now writes the first draft — your job is to be the judgment layer that makes it excellent, accurate, and trustworthy. You'll QA AI-generated content, hand-craft the marquee deals that carry the brand, and fix content escalations rather than just flagging them. If you've got a sharp editorial eye, work fluently alongside AI tools, and take ownership all the way to publish — this role is for you.

What You'll Do

• QA and proofread AI-drafted content before it goes live, correcting issues in place
• Give structured feedback that helps our AI content tools improve week over week
• Hand-craft marquee, high-value deals (think Disneyland, Starbucks) end-to-end
• Own content escalations from Sales, Merchant Service, and Customer Service — fix titles, descriptions, images, and fine print directly
• Run the language-quality queue and hold the bar for language standards
• Take on redemption, merchant-service admin, and content-specialist tasks as they consolidate into the team
• Turn recurring content issues into policy, SOP, or AI-prompt improvements
• Help decide which tasks get automated next
• Keep every piece of content on-brand, accurate, and transparent
• Partner across Sales, Merchant Service, Customer Service, Design, and Product
• Track and share quality signals and trends for leadership

What You'll Bring

• Bachelor's degree in Marketing, Communications, Journalism, or a related field; advanced English (C1–C2)
• Proven senior experience in content, editorial, or content QA — high volume, accuracy-focused
• Exceptional editing and proofreading skills with a strong sense of house style
• End-to-end ownership — you fix it, not just flag it
• A root-cause mindset for recurring defects
• Comfort tracking defect types, escalation volume, and turnaround time
• Fluency (or a fast ramp-up) with AI content tools, and willingness to help calibrate them
• Working knowledge of HTML and Markdown; comfort with visual-template changes
• Adaptability in a fast-changing, high-automation environment

Must Have

• Availability aligned with United States shift hours

Nice to Have

• Familiarity with Groupon's markets and deal lifecycle

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates toleverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role you’ll be right at home here.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If this sounds like a great fit for you, we look forward to your application.