Content Management

Cloudxtreme; Hyderabad; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

The Growth team in Hyderabad at Deloitte is seeking a Senior Analyst Web Operations to support end-to-end website updating and maintenance. You will manage content, optimize pages for SEO, and ensure consistency across digital assets.

You will work with Adobe AEM, SEO tools, and web governance guidelines, coordinating with offshore teams and stakeholders to deliver timely updates. Shift is 11 AM–8 PM, Hyderabad location.

Qualifications

• Graduate Degree
• 3–5 years of relevant work experience in content/knowledge management
• Intermediate knowledge of Adobe Experience Manager (AEM) and SEO tools like Semrush/Ahrefs/BrightEdge
• Ability to work across cultures and in a virtual environment
• Self-motivated and strong team player with interpersonal skills
• Strong communication and presentation skills
• Ability to network within the organisation
• Ability to work independently and in a team
• Prioritising multiple tasks and queries
• Grasp of website standards (WCAG, EAA, GDPR)

Responsibilities

• Create, manage, and ensure quality of webpages across the website.
• Build webpage wireframes and ensure content is complete and consistent.
• Improve organic search rankings using SEO best practices.
• Use Semrush, Google Search Console, and CrownPeak to identify issues and optimise quality.
• Support content management by following web guidance and best practices.
• Follow document workflow standards for publishing content.
• Collaborate with tech teams to test platform features and report issues.
• Manage multiple requests and stakeholders efficiently.
• Provide project planning updates to stakeholders.

Skills

CMS

Adobe AEM

SEO tools

Cross-cultural work

Analytical skills

Communication skills

Education

Graduate Degree

Tools

Semrush

Ahrefs

BrightEdge

WCAG compliance

Job description

Role & responsibilities

Senior Analyst Web Operations - Deloitte Support Services India Private Limited

Join the team that delivers and maximises the firm’s digital output by providing appropriate support in end-to-end website updating and maintenance and supporting the Digital team in digital content management projects. We are specifically looking for professionals with technical knowledge and experience in knowledge/content management systems, preferably Adobe AEM.

Work you’ll do

As a part of the Digital team, you will be responsible for:

• Create, manage, and ensure the quality of webpages across the website.
• Build webpage wireframes and ensure content is complete and consistent.
• Improving organic search rankings through SEO best practices.
• Utilising tools like Semrush, Google Search Console (GSC), and CrownPeak to identify issues and optimise webpage quality.
• Supporting content management by adhering to web guidance and best practices.
• Following established document workflow standards for publishing and managing content.
• Collaborating with technology teams to test new platform functionalities and report issues.
• Managing multiple requests and stakeholders efficiently.
• Communicating with stakeholders and clients to provide timely project planning, progress, and reporting updates.
• Conducting regular quality analysis of team deliverables and offering guidance for improvement.
• Contributing to refining content management processes and sharing expertise with the team.
• Assisting the lead in driving process efficiency and identifying new service opportunities.
• Building and maintaining relationships with offshore team members and stakeholders.
• Managing access, training, and support for web editors within Growth to ensure adherence to best practices.
• Attend global initiative and office hours calls to stay informed about new features and implementations and communicate relevant updates to the broader team.

Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM

The Team

The Growth team at Hyderabad supports the Deloitte organisation in the NSE with a wide variety of capabilities like digital, research, financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

• Graduate Degree
• 3 – 5 years of relevant work experience, preferably in a content management/knowledge management organisation
• Intermediate knowledge of Adobe Experience Manager (AEM) and SEO tools like Semrush, Ahrefs or BrightEdge
• Ability to work across cultures and in a virtual environment
• Self-motivated and strong team player with strong interpersonal skills
• Demonstrate excellent analytical skills and communication skills (written, verbal, & presentation)
• Ability to build networks within the organisation
• Be able to work independently and as part of a team with professionals at all levels
• Be able to prioritise tasks, work on multiple assignments, and raise concerns/questions where appropriate
• Ability to grasp the fundamentals of work, learn new technologies and processes
• Good knowledge and understanding of website standards and regulations e.g. WCAG, EAA, GDPR