Content Designer

Magenta Mobility; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading electric mobility solutions provider in Mumbai is seeking a Content Designer to enhance driver engagement through clear and structured communication. The ideal candidate should have a bachelor's degree and 2-6 years of experience in content or technical writing. Responsibilities include creating user-friendly content, documenting processes, and collaborating with cross-functional teams to improve communication. This role is full-time and offers a dynamic work environment focused on sustainable mobility solutions.

Qualifications

• 2–6 years of experience in content design, technical writing, or communication design.
• Experience in logistics, mobility, or workforce communication is a plus.
• Strong command of written English, Hindi/Marathi preferred.
• Strong command of written English; Hindi/Marathi vernacular writing preferred.

Responsibilities

• Develop user-friendly content tailored for driver partners.
• Create onboarding manuals, training modules, and process documents.
• Document processes for DE workflows and maintain version control.
• Collaborate with cross-functional teams for content validation.
• Additional: Build content libraries, recommend channel improvements, and contribute to a stronger driver engagement ecosystem.

Skills

Excellent writing and editing skills

Ability to simplify complex processes

Experience with content structuring tools

Strong research and interviewing skills

Good visualization skills

Visualization of workflows

Communication skills

Hindi/Marathi content

Education

Bachelor’s degree in Communication, Journalism, English, or related field

Tools

Google Docs

MS Office

Notion

FIGMA

Job description

Welcome to Magenta Mobility, where innovation drives our three dynamic business verticals: EV Fleet Logistics, EV Chargers Solutions & EV Software Technology. With a passion for sustainable solutions, we empower the future of mobility, seamlessly integrating cutting-edge technologies across diverse sectors. Join us in redefining the landscape of electric vehicle ecosystem

About Role -

We are seeking a highly skilledContentDesignerto support our Driver Engagementinitiatives through clear, structured, and user-centric communication. The role involves designing content that enhances driver engagement, simplifies processes, and maintains consistency across all digital and operational touchpoints. The ideal candidate will have expertise in contentdesign, workflow communication, digital content structuring, and process documentation within fast-paced operational environments.

Responsibilities -

1. Content Creation &Design

Develop clear, concise, and user-friendly content tailored for driver partners (EV fleet drivers & field staff).

Create communication materials such as SOP guides, onboarding manuals, FAQs, training modules, and process flow documents.

Translate complex operational information into easy-to-understand formats.

Designengaging digital content for mobile apps, dashboards, driver communication channels, and internal platforms.

2. Driver Engagement Communication

Build communication templates for daily engagement—alerts, updates, policies, guidelines, and training content.

Develop content for driver awareness campaigns, performance updates, safety programs, and incentive communication.

Ensure messaging is simple, relevant, and culturally aligned with the driver ecosystem.

3. Process Documentation

Document end-to-end processes for DE workflows, including onboarding, deployment, training, attendance, and compliance.

Create visual process maps, SOPs, checklists, and quick-reference guides.

Maintain a centralized repository of all DE process documents with version control.

4. Cross-Functional Collaboration

Work closely with Product, Operations, HR, Training, and Communications teams to collect input and validate content.

Partner withdesignersto create visually appealing layouts for digital communication.

Support product teams by providing UX writing and content for app notifications, screen text, and driver interfaces.

Ensure uniform content tone, style, and guidelines across all driver touchpoints (WhatsApp, App, SMS, physical copies, email).

Maintain content libraries and ensure updated versions are accessible to stakeholders.

Conduct audits to check content clarity, accuracy, and usability.

Analyze feedback from driver partners to refine content and communication workflows.

Recommend improvements in communication channels and DE processes.

Contribute to building a stronger, more effective driver engagement ecosystem.

Qualification -

Bachelor’s degree in Communication, Journalism, English, Mass Media, or related field.

2–6 years of experience in contentdesign, technical writing, UX writing, or communicationdesign.

Experience in logistics, mobility, ride-hailing, or blue-collar workforce communication is an added advantage.

Strong command of written English (ability to produce content in Hindi/Marathi/vernacular languages preferred).

Required Skills-

Excellent writing, editing, and storytelling skills.

Ability to simplify complex processes for non-technical audiences.

Experience with content structuring tools (Google Docs, MS Office, Notion, FIGMA preferred).

Basic understanding of UX writing and digital contentdesign.

Strong research and interviewing skills.

Good visualization skills to create workflows and structured documents.

Location & commitments

Employment type : Full-time, Permanent

Working days: : Monday to Friday + alternate Saturdays

Required Skills

Communications Collaboration and teamwork Database management and periodic reporting Analytical Thinking Ability to coordinate