Contact Ctr Tech Assoc - Asia - Temporary

IEEE; Bengaluru; Vor Ort; INR 350.000 - 500.000; Vollzeit

Zusammenfassung

IEEE in Bengaluru, India is seeking a Contact Center Tech Associate (Asia) on a temporary basis to deliver high-quality member and customer support across IEEE Products & Services.

You will handle inquiries via email, chat, phone and other channels, maintain service levels, process payments, and propose improvements to help the department reach its goals.

Requires a bachelor's degree and 2–4 years in a high-volume call center; strong communication and MS Office skills are essential.

Qualifikationen

• Bachelor's degree or equivalent experience.
• 2-4 years customer service in a high-volume call center.
• Technical support experience preferred.

Aufgaben

• Provide knowledgeable support to members, customers and volunteers on IEEE Products and Services.
• Respond to inquiries via email, chat, phones and other channels.
• Follow up on open inquiries promptly and communicate resolutions.
• Process payments for members, customers and volunteers.
• Suggest process improvements to enhance service efficiency.
• Participate in testing and adherence to SOPs.
• Maintain goals and attend monthly meetings via remote access.

Kenntnisse

Customer service

Communication skills

MS Office

Teamwork

Ausbildung

Bachelor's degree

Tools

MS Office

Jobbeschreibung

IEEE is an EEO/AAP Employer/Protected Veterans/Disabled

We require all applications on line, if you require assistance contact . [e-mail]

Job Description - Contact Ctr Tech Assoc - Asia - Temporary (260354)

Job Description

Description

Job Summary

The primary role of the position is to service our members, customers and volunteers by providing knowledgeable support in IEEE Products & Services. The incumbent in this role provides prompt and professional high quality service and solutions to clients. They/Them operates within the established metrics and maintains these metrics to provide swift and accurate service at all times. They/Them will assume ownership and accountability for resolution of all inquiries, attend ongoing training to develop job skills, products/services knowledge, and Contact Center skills. They/Them recommends process improvements for optimal service and efficiencies; participate on teams in support of the department objectives and other responsibilities as designated by the department supervisor. This position is under general supervision and will report to a Contact Center Supervisor.

Key Responsibilities

• Provide knowledgeable support to members, customers and volunteers on IEEE Products and Services.
• Respond to member and volunteer inquiries using all channels such as (email, chat, phones, white mail, face to face)
• Follow up on open inquiries in a timely manner and respond back to the member accordingly
• Process payments for Members, customers and volunteers
• Participate in all Contact Center outreach programs, recommend necessary solutions, identify and submit for approval process improvements for optimal service, participate on teams in support of the department objectives and elevate issues to the management staff, as required.
• Process transactional requests; Payment research, MOA, Bal. Due, Credit Card Declines, refunds.
• Participate in system and release testing
• Follow Contact Center SOP (Standard Operating Procedures).
• Maintain and exceed department goals and objectives
• Complete 50 hours of training and attend communication meetings monthly through remote access.

Qualifications

Education

• Bachelor's degree or equivalent experience or equivalent work experience Pref

Work Experience

• 2-4 years customer service experience in a high volume call center providing technical support and assistance to all client levels. Req

Skills and Requirements

• Formal training/education in technical (Help Desk type) support is preferred.
• Excellent oral and written communication skills
• Strong organization skills
• Team oriented; ability to partner and share information, and foster relationships
• Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.
• Must have working knowledge of MS Office Applications (Word, Excel, Power Point, Access)

Other Requirements

As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE:

This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

A non-profit organization, IEEE is the world's leading professional association for the advancement of technology.