Contact Centre Representative

HSBC; Hyderabad; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading global bank is seeking a Contact Centre Representative in Hyderabad. You will handle customer inquiries and provide exceptional service, leveraging your communication skills. The ideal candidate holds at least a high school diploma and thrives in a fast-paced environment. This full-time position offers opportunities for professional development within an inclusive workplace.

Qualifications

• Sound understanding of quality and customer satisfaction measures.
• Must be proficient in languages required by the process.

Responsibilities

• Answers phone calls from customers in a polite and friendly way.
• Offers value-added products and services based on customer needs analysis.
• Generates customer loyalty through strong knowledge of key products and services.

Skills

Excellent email writing and verbal communication skills

Good prioritising, planning and organising skills

Domain knowledge

Displays patience and empathy

Ability to work in a high-volume, fast-paced environment

Education

High school diploma or equivalent

Job description

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Contact Centre Representative

We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative.

Responsibilities

• Answers phone calls from HSBC customers in a polite and friendly way, instilling customer confidence and resolving customers’ issues at first contact where possible.
• Delivers what is promised in line with customer expectations.
• Offers value‑added products and services based on customer needs analysis and ensures customer understanding of those products.
• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
• Generates customer loyalty through strong knowledge of key products and services.
• Owns and resolves issues and understands how and when to elevate.
• Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values.

Qualifications

• Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment.
• Excellent email writing and verbal communication skills.
• Good prioritising, planning and organising skills.
• Domain knowledge required.
• Displays patience and empathy.
• Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order.
• Ability to work in a high‑volume, fast‑paced environment is required.
• Must have education standard to at least high school diploma and be of a legal working age.
• Must be proficient in language(s) required by the process.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other

You’ll achieve more at HSBC

HSBC is an equal‑opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of gender, sexual orientation, ethnicity, religion, social status, disability, veteran status, etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.