Consumer Loan Servicing Specialist

U.S. Bank National Association; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

U.S. Bancorp India is seeking a clerical operations professional to support consumer loan servicing. The role involves maintaining loan files, generating reports, and entering customer payments to ensure accurate documentation and regulatory compliance.

Candidates should have a Bachelor's degree (or equivalent) and 2–4 years in operational activities. Work mode is in-office, with shift timing 7:00 PM to 4:00 AM IST and location listed as Chennai.

Qualifications

• Bachelor's degree, or equivalent work experience
• Two to Four years of relevant experience in an Operational Activities
• Strong Proficiency in Microsoft Office tools including MS Excel, MS Word, Outlook and MS Teams

Responsibilities

• Performs a variety of clerical duties in conjunction with consumer loan servicing
• Maintains loan files and records and prepares various reports
• Enter customer payments into the computer to ensure proper documentation, regulatory compliance, and company policies
• Posts loan or tax payments to accounts
• Processes payoffs
• Activates Automated Clearing House (ACH) per customer requests
• Makes account corrections to personal customer information such as address
• Boards loans to the system
• Research customer requests such as copies of payments, and correcting entries

Education

Bachelor's degree or equivalent

Operational Activities experience

Verbal and written communication

Tools

MS Excel

MS Word

Outlook

MS Teams

Job description

At U.S. Bancorp India, were on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job DescriptionPerforms a variety of clerical duties in conjunction with consumer loan servicing. Maintains loan files and records and prepares various reports. Enter customer payments into the computer to ensure proper documentation, regulatory compliance, and company policies. Posts loan or tax payments to accounts. Processes payoffs. Activates Automated Clearing House (ACH) per customer requests. Makes account corrections to personal customer information such as address. Boards loans to the system. Research customer requests such as copies of payments, and correcting entries.

Basic Qualifications

• Bachelors degree, or equivalent work experience
• Typically, Two to Four years of relevant experiencein an Operational Activities
• Strong Proficiency in Microsoft Office tools including MS Excel, MS Word, Outlook and MS Teams

Preferred Skills/Experience

• Experience in Quality Check, Defect Identification & Classification, Compliance, Loan Processing
• Familiarity with banking and operational processes
• Effective verbal and written communication skills
• Proven customer service skills
• Ability to identify and resolve exceptions and to interpret data
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Work Mode: 5 Days in Office

Shift Timing: 7:00 PM to 4:00 AM IST

Location: Chennai

If theres anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family. .