Consultant | Product Consulting Group

Arcesiumllc; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Arcesium seeks a proactive Product Consulting professional to be the primary contact for clients, resolving queries and guiding them through onboarding and platform use. You will support operations, coordinate with product teams, and train clients on the Arcesium platform.

The role requires 2–4 years in financial services, an MBA in finance, and strong communication skills. Night shift hours reflect IST time, with exposure to treasury and swaps knowledge preferred.

Qualifications

• MBA in finance or related discipline required.
• 2–4 years in financial services experience supporting middle/back-office operations.
• Strong written and verbal communication skills.
• Proactive, self-motivated with ability to work night shift.

Responsibilities

• Point of contact for assigned clients and resolve product queries.
• Manage client mandates from product consulting perspective.
• Provide detailed explanations for operational queries.
• Coordinate with Product and Release managers for onboarding.
• Train clients on platform usage.
• Create detailed documentation.
• Escalate issues to internal teams as needed.
• Prepare MIS reports for internal/external users.
• Support internal tech teams to resolve issues.

Skills

Communication skills

Multitasking

Team collaboration

Client support

Python

SQL

C

Education

MBA in Finance

Tools

Python

SQL

C

Job description

Company Overview

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

We are looking for a candidate who should be self-motivated and critical thinker with strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients, provides day-to-day support for the platform and workflow related issues. The team is also involved in handling/resolving any operational issues faced by clients while using our world-class suite of middle/back-office applications and follow with internal teams as per defined SLAs.

What you’ll do:

• Point of Contact for assigned clients to handle various product and application related queries from clients and provide a timely resolution as per defined SLAs


• Manage the client mandate from product consulting perspective and ensure all their queries are addressed as expected.


• Effective resolution of operational queries raised by clients by using the platform and provide detailed explanations to the clients.


• Coordinate with Product and Release managers to prepare for new clients and new fund onboarding.


• Train clients on how to use the Arcesium platform effectively.


• Create detailed documentation for future reference.


• Escalate issues (if any) to internal teams/senior management, as necessary


• Understand the criticality of issues raised by client and work closely with TRMs to provide RCAs as needed


• Prepare various MIS reports for both internal and external users


• Support internal tech teams in operational activities and quicker resolution of open issues.

What you’ll need:

• A minimum MBA in financial discipline


• Proficient in Industry and domain knowledge


• Technical skillsets including knowledge of python and other languages (SQL or understanding of C) would be preferable.


• An outstanding academic background with a passion to work in fast paced and dynamic environment


• Exceptional verbal, written communication and interpersonal skills


• Ability to multitask and manage multiple deliverables


• A high level of personal maturity and a collaborative attitude


• Should be able to demonstrate delivering high-quality work under stringent deadlines


• Work experience between 2 to 4 years in financial services industry supporting Middle and back-office trade life cycle and/or interacting with Hedge Fund managers and other asset managers will be an advantage


• Knowledge of Treasury and/or Swaps, trade lifecycle.

Working hours: 8 PM to 5 AM IST (Permanent Night Shift)

Arcesium's Personal Data Privacy Notice for Candidates is linked here.

Recruiting Security
Emails from genuine Arcesium recruiters who are employees of the company will always come from the @arcesium.com domain. In some cases, you may also be contacted by independent search firms engaged to recruit on our behalf; emails from their employees should always come from their firm's applicable domain. We'll never ask for your banking information or any payment as part of the recruiting process. If something seems off or you're contacted by an unexpected third party, please reach out to us at [e-mail] (US/UK), [e-mail] (India) or [e-mail] (Portugal/Sweden).

Arcesium is an equal opportunity employer.