Consultant, Managed Services

Komodo Health; India; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Komodo Health’s Mavens team seeks a Managed Services Consultant to act as an integrated extension of the customer’s IT team, balancing daily admin support with complex release management.

You will lead stakeholder engagements, manage project documentation, release timelines, governance, and surface risks with internal and client teams. The role emphasizes Salesforce expertise, DevOps practices, data integrity, and strong communication in a life sciences context, with a hybrid work model.

Qualifications

• Lead requirements gathering sessions and analyze business needs.
• Provide technical recommendations and define clear roadmaps with customers.
• Coordinate with practice leads, consultants, developers, QA and architects.

Responsibilities

• Lead stakeholder engagement: weekly status calls, vendor alignments, design reviews.
• Manage release timelines and prioritization of release candidates.
• Maintain RAIL with real-time items and dashboards for status updates.
• Governance & business planning: provide technical guidance and surface risks or escalations.
• Collaborate across teams to ensure smooth delivery and customer satisfaction.
• Analyze SIT and support UAT; validate deployments in higher environments.
• Handle user lifecycle, data integrity, and issue triage/triage escalation.

Skills

Salesforce/Force.com

Functional advisory

Project management

Communication skills

Documentation mastery

Industry knowledge (life sciences)

Education

Bachelor’s degree preferred

Salesforce certification

Tools

Salesforce

Job description

Managed Services Consultant – Mavens (Komodo Health)

Mavens is a Komodo Health company focused on delivering Salesforce-based solutions that drive workflow and digital engagement across the life sciences industry. The Mavens Managed Services team partners closely with customers post‑implementation to support long‑term success. As a Managed Services Consultant you act as a fully integrated extension of the customer’s IT team, balancing day‑to‑day administrative support with complex release management while building strong customer relationships.

Communications & Project Management

• Lead stakeholder engagement: weekly status calls, third‑party vendor alignments, and design reviews.
• Manage project documentation: prepare status call content (dashboards, agendas) and maintain the RAIL (Rolling Action Item Log) by creating and updating items in real time.
• Release planning: create and maintain release timelines and support customers with release candidate prioritization.
• Governance & business planning: provide technical recommendations and collaborate with customers to define a clear roadmap.
• Internal collaboration: maintain clear, proactive communication with internal stakeholders (practice leads, consultants, developers, architects, QA) to share customer context, coordinate delivery activities, and surface risks or escalations.

Requirements & Build

• Analyze business needs: prepare for and lead requirements gathering sessions.
• Technical implementation: assess level of effort for functional items and perform or delegate build/configuration changes.
• DevOps & deployment: manage repositories and promote completed builds to higher environments.
• Maintain documentation: manage requirements, test cases, functional and technical guides, integration specifications, and other application documentation.

Testing & Quality Assurance

• Validate system integration testing (SIT) and provide guidance/support for user acceptance testing (UAT).
• Conduct spot checks: validate deployments by reviewing changes in higher environments.

Ongoing Support & Maintenance

• Handle user and data management: user lifecycle (creation, deactivation, permissions) and maintain data integrity (duplicate management, record updates).
• Issue management: investigate reported issues, monitor error reports, and triage/escalate problems as needed to ensure resolution.
• Reporting: create and update reports and perform data extractions/exports for the customer.

Competencies

• Platform expertise: strong understanding of how applications work on the Force.com platform.
• Functional advisory: provide “how‑to” technical assistance and advise customers on product features and enhancements.
• Communication skills: exceptional written and verbal communication with the ability to translate between technical and non‑technical audiences.
• Documentation mastery: experience authoring requirements, system specifications, and application guides.
• Project management: understanding of core project‑management concepts, including timeline management and LOE assessment.
• Industry knowledge: life‑sciences or pharmaceutical experience is a significant plus.
• Education & certification: bachelor’s degree preferred; Salesforce certification required.

Values

• Open to saying yes and showing good judgment in ambiguity.
• Takes accountability and is constantly learning.
• Fearless, resourceful, and scrappy.
• Communicates with integrity, empathy, and humility.
• Brings energy into the room and gives more than they take.
• Like an entrepreneur creating opportunity and momentum.
• Craftsman who uses technology to solve business problems.
• Places the customer at the center.

AI Expectations

At Komodo, AI is foundational. Expectation is to integrate AI into daily work – from summarizing documents to automating workflows and uncovering insights – to enhance efficiency and deliver meaningful value.

Work Model

Komodo Health offers a hybrid work model with hubs in San Francisco, New York City, and Chicago. Role location flexibility varies, and expectations are clear before onboarding.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. Discrimination and harassment of any type are prohibited.