Consultant, Managed Services

jobr.pro; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Komodo Health’s Mavens team seeks a Managed Services Consultant to act as an integrated extension of a customer’s IT team, balancing admin support with complex release management. You will build trusted relationships, define roadmaps, and deliver technical guidance across the Force.com platform.

You will lead requirements, manage deployments, and coordinate with cross-functional teams to ensure smooth operation of critical Life Sciences workflows. Salesforce certification is required.

Qualifications

• Bachelor's degree preferred; Salesforce certification is required.
• Experience in Life Sciences or pharmaceutical domain is a plus.
• Strong written and verbal communication skills across technical and non-technical audiences.
• Ability to manage multi-stakeholder engagements and complex release activities.
• Proactive in documenting requirements, processes and technical specifications.

Responsibilities

• Lead weekly status calls, vendor alignments, and design reviews.
• Prepare status dashboards and manage action items in real time.
• Create and maintain release timelines and prioritize release candidates.
• Provide technical recommendations and define clear customer roadmaps.
• Maintain clear communication with internal teams to surface risks and escalations.
• Lead requirements gathering sessions and assess LOE for changes.
• Manage DevOps tasks and deploy builds to higher environments.
• Document requirements, test cases, guides, and integration specs.
• Validate deployments through SIT/UAT guidance and spot checks.
• Handle user lifecycle, data integrity, issues, and reporting for customers.

Skills

Stakeholder engagement

Project management

Communication

Documentation

Platform expertise

Requirements gathering

Release planning

DevOps

Technical advisory

Education

Bachelor's degree

Salesforce certification

Tools

Salesforce

Job description

Leadership At Komodo Health

Mavens is a Komodo Health company focused on delivering Salesforce-based solutions that drive workflow and digital engagement across the life sciences industry. The Mavens Managed Services team partners closely with our customers post initial implementation to support long‑term success with our solutions. Our managed services team serves as trusted advisors who understand both the evolving technology and the business challenges our customers face.

The Opportunity at Mavens

Managed Services Consultants are the primary long‑term partners for our customers, acting as a fully integrated extension of the customer’s IT team. They balance day‑to‑day administrative support with complex release management, ensuring that applications are functioning properly to support business‑critical processes. They play a strategic role in building and maintaining strong customer relationships and continuously seek opportunities to further assist customers with their evolving needs.

Communications & Project Management

• Lead Stakeholder Engagement: Lead weekly status calls, third‑party vendor alignments, and design reviews.
• Manage Project Documentation: Prepare status call content (dashboards, agendas) and manage the RAIL (Rolling Action Item Log) by creating and updating items in real time.
• Release Planning: Create and maintain release timelines and support customers with release candidate prioritization.
• Governance & Business Planning: Provide technical recommendations and work in collaboration with customers to define a clear roadmap.
• Internal Collaboration: Maintain clear and proactive communication with internal stakeholders—including practice leads, consultants, developers, architects, and QA—to share customer context, coordinate delivery activities, and surface risks or escalations through the appropriate channels.

Requirements & Build

• Analyze Business Needs: Prepare for and lead requirements gathering sessions.
• Technical Implementation: Assess level of effort (LOE) for functional items and complete or delegate build/configuration changes.
• DevOps & Deployment: Manage repositories and promote completed build to higher environments.
• Maintain Documentation: Manage requirements, test cases, functional and technical guides, integration specifications, and other application documentation.

Testing & Quality Assurance

• Validation: Perform system integration testing (SIT) and provide guidance/support for user acceptance testing (UAT).
• Spot Checks: Validate deployments by checking changes in higher environments.

Ongoing Support & Maintenance

• User & Data Management: Handle user lifecycle (creation, deactivation, permissions) and maintain data integrity (duplicate management, record updates).
• Issue Management: Investigate reported issues, monitor error reports, and triage/escalate problems as needed to ensure resolution.
• Reporting: Create and update reports and perform data extractions/exports for the customer.

Competencies

• Platform Expertise: Strong knack for understanding how applications work and envisioning solutions on the Force.com platform.
• Functional Advisory: Ability to provide "how‑to" technical assistance and advise customers on product features and enhancements.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to seamlessly connect and translate between technical and non‑technical audiences.
• Documentation Mastery: Experience authoring requirements, system specifications, and application guides.
• Project Management: Understanding of core project management concepts, including timeline management and LOE assessment.
• Industry Knowledge: Life sciences or pharmaceutical experience is a significant plus.
• Education & Certification: Bachelor’s degree preferred; Salesforce certification is required.

Values

• A Maven is open to saying yes and shows good judgment in ambiguity.
• A Maven takes accountability and is constantly learning.
• A Maven is fearless, resourceful, and scrappy.
• A Maven communicates with integrity, empathy, and humility.
• A Maven brings energy into the room and gives more than they take.
• A Maven is an entrepreneur who creates opportunity and momentum.
• A Maven is a craftsman who uses technology to solve business problems.
• A Maven makes our customer the hero.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.