Consultant -Enablement, PSS

Ingram Micro Platform Technology India Private Limited; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Ingram Micro Platform Technology India Private Limited in Mumbai is seeking a Consultant, Enablement & Engagement to drive adoption of new processes, tools, and ways of working across Platform Services & Support. You will partner with leaders, champions, and training teams to translate strategic changes into practical enablement activities that boost readiness and usage.

The role demands a decade of experience in enablement or change management, strong analytical, training, and communication

Qualifications

• 10+ years of relevant functional experience in enablement, change management, or process improvement.
• Experience developing and implementing enablement, communication, training, or adoption strategies.
• Ability to work across functions, countries, and organizational levels in a fast-paced environment.

Responsibilities

• Enablement and Adoption: Develop and execute enablement plans for new processes, tools, platform capabilities, and organizational changes; assess adoption risks and align with priorities.
• Stakeholder Engagement: Serve as trusted advisor to leaders and champions; coordinate with change, training, and communications teams to drive readiness.
• Implementation and Readiness: Lead enablement activities throughout the implementation lifecycle; ensure defined ownership and effective user support.
• Communications and Training: Develop clear communications; lead virtual and in-person training and workshops.
• Adoption Measurement and Sustainment: Define success metrics; monitor readiness and usage; provide post-implementation reporting and recommendations.
• Process Improvement: Apply process-improvement techniques to strengthen outcomes and create reusable standards.
• Scope and Decision-Making: Operate independently to assess needs and develop actionable recommendations.

Skills

Analytical thinking

Presentation

Facilitation

Training

Written communication

Communication skills

Education

Bachelor’s degree in business, organisational change, communications, learning and development, operations, or related discipline

Tools

Microsoft Office

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Position Summary

The Consultant, Enablement & Engagement is responsible for driving the adoption and sustained use of new processes, tools, technologies, and ways of working across Platform Services & Support (PSS). Working with leaders, site managers, supervisors, champions, subject‑matter experts, and change and training teams, this role develops and executes enablement, engagement, communication, and adoption plans aligned with business priorities. The Consultant focuses on the people and process aspects of change, ensuring employees understand what is changing, why it matters, and how to apply new capabilities effectively. The role uses extensive knowledge of PSS operations and business processes to address complex adoption challenges, improve existing practices, and develop practical, scalable solutions.

Key Responsibilities

Enablement and Adoption

Develop and execute enablement and adoption plans for new processes, tools, platform capabilities, and organizational changes. Translate strategic objectives and complex business changes into practical activities that support employee readiness, understanding, and sustained usage. Assess change impacts, stakeholder needs, adoption risks, and areas of potential resistance. Recommend solutions to address adoption barriers and improve employee and business outcomes. Align activities with PSS priorities and established change‑management methodologies.

Stakeholder Engagement

Serve as a trusted advisor to PSS leaders, site managers, supervisors, champions, subject‑matter experts, and other stakeholders. Build alignment, ownership, and commitment across impacted teams and locations. Partner with change, training, communications, product, process, and operational teams to coordinate implementation activities. Facilitate discussions with business stakeholders and super users to identify communication, training, process, and adoption requirements. Maintain an active network of site contacts and champions to support local readiness and adoption.

Implementation and Readiness

Lead enablement and engagement activities throughout the implementation lifecycle. Develop and maintain stakeholder, communication, training, readiness, and adoption plans. Provide input into business requirements, process maps, testing approaches, implementation strategies, and user‑experience considerations. Assess readiness across impacted PSS locations and identify risks, gaps, dependencies, and corrective actions. Ensure changes are launched with clear communications, appropriate training, defined ownership, and effective user support. Monitor progress and adjust the enablement approach to support a seamless transition and achievement of business objectives.

Communications and Training

Develop clear, audience‑specific communications explaining the purpose, impact, benefits, and expectations associated with a change. Collaborate with instructional designers and training leaders to develop learning materials, workshops, job aids, and supporting resources. Review training content to ensure business relevance, operational accuracy, and alignment with user needs. Lead virtual and in‑person training, workshops, engagement sessions, and leadership briefings. Ensure users understand new processes, responsibilities, tools, and available support channels.

Adoption Measurement and Sustainment

Define adoption measures, success criteria, feedback mechanisms, and reporting requirements. Monitor readiness, employee engagement, usage, process compliance, and adoption during and after implementation. Analyze quantitative and qualitative information to identify adoption gaps, delays, or resistance. Provide post‑implementation reporting, insights, and recommendations to business and enablement leaders. Partner with PSS site contacts, product liaison, process, and training teams to address identified issues. Conduct periodic follow‑ups to confirm that changes are embedded and sustained. Recommend targeted actions to increase usage and improve employee, operational, and customer outcomes.

Process Improvement

Evaluate existing enablement, engagement, and business‑process practices to identify improvement opportunities. Apply process‑improvement techniques and relevant industry practices to strengthen implementation outcomes. Create reusable standards, tools, templates, and best practices that improve consistency and scalability across PSS. Contribute business and process expertise to strategic initiatives, policies, and procedures.

Scope and Decision‑Making

Operates with a high level of independence when assessing needs, analysing adoption challenges, and developing recommendations. Applies broad business knowledge and judgement to resolve complex or ambiguous issues. Recommends enablement, communication, training, adoption, and sustainment approaches. Partners with the Enablement or Change Management Leader for final approval of significant changes to established strategies or methodologies. Escalates material risks, barriers, and dependencies that may affect adoption or business outcomes.

Qualifications and Experience

Bachelor’s degree in business, organisational change, communications, learning and development, operations, or a related discipline, or equivalent education and experience. Minimum of 10 years of relevant functional experience, including at least five years in enablement, change management, business transformation, training, engagement, or process improvement. Demonstrated experience developing and implementing enablement, communication, training, or adoption strategies. Applied knowledge of change‑management and process‑improvement methodologies. Ability to align strategic objectives with practical execution plans. Strong analytical, presentation, facilitation, training, and written communication skills. Experience leading virtual and in‑person training, workshops, and stakeholder sessions. Ability to understand and communicate complex business processes and technology changes. Proficiency with Microsoft Office and relevant planning, collaboration, reporting, and presentation tools. Ability to work across functions, countries, and organisational levels in a fast‑paced environment. Ability to travel as required.

Key Competencies

• Change Leadership
• Collaboration and Influence
• Strategic and Global Mindset
• Results Orientation
• Judgement and Decision‑Making
• Stakeholder Engagement
• Business and Process Acumen
• Analytical Thinking
• Communication and Facilitation
• Continuous Improvement
• Adaptability and Resilience

Measures of Success

• Increased adoption and sustained usage of new processes, tools, and capabilities.
• Improved readiness and engagement across impacted PSS locations.
• Timely identification and resolution of adoption risks and barriers.
• Effective and consistent communications and training.
• Strong stakeholder alignment, ownership, and accountability.
• Measurable improvements in process compliance, employee experience, and operational performance.
• Scalable enablement practices applied consistently across PSS.

What’s in it for you?

Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey!It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population by joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

Let’s shape tomorrow.