Consultant - Communication Training

IndiGo (InterGlobe Aviation Ltd); Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

IndiGo (InterGlobe Aviation Ltd) is seeking professionals to drive comprehensive voice and communication training across Cabin Crew and Customer Service staff. The role involves analysing training needs, designing impactful programs, and ensuring high standards in pre-hire and ongoing training initiatives.

The successful candidates will maintain training manuals, monitor outcomes, and deliver engaging content, including travel to stations for local/regulatory training and audits as required.

Qualifications

• articulate ideas clearly and effectively.
• draft, edit and approve written content including announcements.
• ability to adapt and be available at short notice.

Responsibilities

• Conduct periodic training needs analysis for voice skills across the organization.
• Develop and rollout timely and effective training solutions.
• Meet defined communication training and certification targets for staff.
• Conduct Pre-Hire training with a strong batch conversion.
• Deliver communication training for various teams as required.
• Update manuals pertaining to voice training and announcements.
• Execute corrective developments and action plans for staff.

Skills

Communication Skills

Writing Skills

Flexibility

People Skills

Job description

• Communication Skills: must be able to articulate and communicate your ideas accurately, appropriately, and effectively.
• Writing Skills: must be able to draft and/ or edit/ improve and approve written content (including airport/inflight announcements) Writing skills are critical for this profile.
• Flexibility: must be able to make yourself available at short notice based on the requirement of the business.
• People Skills: Engage team members and create healthy relationships with and among them to create a quality learning and work environment.
• Conduct periodic training needs analysis for voice skills across the organization. Develop and rollout timely as well as effective & innovative training solutions to address the learning requirements across the organization. Illustrate needle movement w.r.t trainee capability on communication skills post training (via certification).
• Meet the defined communication training & certification targets for operational Cabin Crew as well as Customer Service Staff.
• Conduct Pre-Hire training (as required) with a 80% batch conversion at the final round of interview
• Conduct Communication Training for the Flight Operations team (as required & planned with them).
• Ensuring the Company Manuals pertaining to voice training & announcements are updated.
• Execute and monitor corrective developments and action plans for IFS, AO&CS and Flight Ops staff.
• Availability to the Human Resources recruitment preliminary interview phases for Cabin Attendants and Airport Operations
• Travel to deliver station specific/ regulatory training (as well as audit/job shadowing - if necessary).
• Upskill & develop self on related professional skills
• Research and develop training visual aids, audio aids, and reviewing efficacy of the current trends in learning technology.
• To facilitate (as required) communication training for new hires (IFS and AO&CS)
• To facilitate (as required) corporate training programs
• Will participate (as required) in the development & rollout of Advanced Customer Service training for AO&CS
• Willing to work rotational shifts including weekends.