Configuration Specialist

NTT DATA, Inc.; Dadri; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

NTT DATA, Inc. is seeking an Associate SCCM/Intune Engineer to join its India EPM Delivery Centre in Noida. The role focuses on independent endpoint management for global clients, handling software deployments, patch operations, and Intune MDM management.

The engineer will manage L1/L2 incidents, contribute to operational improvements, and grow depth across SCCM and Intune within our managed services model. IST shift windows support international clients.

Qualifications

• Bachelor's degree in Computer Science, IT or MCA from a recognised university.
• Experience with SCCM/Intune deployments and patch management.
• Strong knowledge of Windows 10/11 endpoint configuration and Azure AD join concepts.
• Good command of PowerShell scripting for automation and reporting.
• Experience with ITSM processes (incident, change, problem) using ServiceNow or equivalent.

Responsibilities

• Execute endpoint management tasks including software deployments and patch operations.
• Lead SCCM/Intune configurations and ensure device compliance across endpoints.
• Manage Win32 app packaging, deployment types and Intune app delivery.
• Monitor deployment success, troubleshoot failures at L1/L2 levels.
• Support WUfB policy configuration and Intune reporting.
• Maintain runbooks, SOPs and knowledge base articles.

Skills

SCCM/ConfigMgr operations

Intune device enrollment

Windows 10/11 management

Azure AD & conditional access

PowerShell scripting

ITSM processes

English communication

Education

Bachelor's degree in Computer Science / IT / MCA

Tools

SCCM/ConfigMgr

Microsoft Intune

Windows management tooling

Azure Active Directory

PowerShell

ServiceNow

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Configuration Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

ROLE OVERVIEW

We are looking for an Associate SCCM/Intune Engineer to join NTT DATA's India EPM Delivery Centre. This role involves independently executing endpoint management tasks — software deployments, patch operations, device compliance, and Intune MDM management — for NTT DATA's global enterprise clients. The engineer will handle L1/L2 incidents, contribute to operational improvements, and develop depth across SCCM and Intune platforms within NTT DATA's managed services delivery model. The role operates within IST-based shift windows supporting international clients.

KEY RESPONSIBILITIES

Software Deployment & Application Management

• Create and manage SCCM applications, packages, and deployment types for enterprise software distribution across global client endpoints.
• Configure and deploy Win32 apps, MSI packages, and Microsoft Store apps via Microsoft Intune.
• Manage deployment collections, targeting logic, and deployment scheduling in SCCM.
• Monitor deployment success rates and troubleshoot software installation failures at L1/L2 level.
• Assist with .intunewin packaging using the Microsoft Win32 Content Prep Tool.
• Support application lifecycle activities including supersedence, retirement, and version updates.

Patch Management

• Execute patch deployment operations including software update group creation, ADR configuration, and phased rollouts.
• Monitor Software Update Point (SUP) synchronization, WSUS catalog management, and patch compliance dashboards.
• Manage maintenance windows and patch deployment rings aligned with client change management processes.
• Troubleshoot patch installation failures and document root cause analysis for recurring issues.
• Support Intune Windows Update for Business (WUfB) policy configuration and deferral ring management.

Device Management & Compliance

• Manage device enrollment, compliance policies, and conditional access configurations in Microsoft Intune.
• Create and maintain configuration profiles for Windows endpoints including security baselines and settings catalog policies.
• Monitor device compliance dashboards and assist with remediation of non-compliant endpoints.
• Support Azure AD join, Hybrid Azure AD join, and co-management configuration activities.

Incident & Operations Management

• Handle L1/L2 endpoint incidents and service requests within defined SLA timeframes for global client accounts.
• Perform root cause analysis on recurring incidents and contribute to problem management activities.
• Escalate L3 issues to senior engineers with detailed troubleshooting documentation.
• Maintain and update operational runbooks, SOPs, and knowledge base articles.
• Participate in handover/takeover procedures during shift transitions for 24x7 delivery support.

REQUIRED SKILLS

• Microsoft SCCM/ConfigMgr — application deployment, collections, patch management, and console operations
• Microsoft Intune — device enrollment, compliance policies, configuration profiles, and app deployment
• Windows 10/11 endpoint configuration, troubleshooting, and management
• Azure Active Directory — device join types, user/group management, and conditional access basics
• PowerShell scripting for basic endpoint automation and reporting tasks
• ITSM tools — ServiceNow or equivalent for incident, change, and problem management
• Understanding of Windows Update, WSUS, and Software Update Point operations
• Good English communication skills for client-facing ticket updates and documentation

PREFERRED QUALIFICATIONS

• Microsoft Certified: Modern Desktop Administrator Associate (MD-102)
• Experience with co-management scenarios and workload transition in SCCM/Intune
• Familiarity with Microsoft Endpoint Analytics and Intune reporting
• Prior experience in managed services or IT outsourcing delivery environment

MINIMUM EDUCATION

Bachelor's degree (B.E./B.Tech/BCA/B.Sc. Computer Science or IT) or MCA from a recognised Indian university. Equivalent professional certifications and experience will be considered.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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