Concierge Associate

Pullman Hotels & Resorts; Mailappur; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Pullman Chennai Anna Salai invites applications for a Guest Services Associate to welcome guests and ensure seamless service at the front desk. You will assist with inquiries, bookings, city info and arrange theatre tickets, tours, and dining reservations.

The role requires a Diploma in Tourism / Hospitality Management with at least 2 years of relevant experience, excellent English, and proficiency in MS Office. Multilingual skills are a plus; we value professional, guest‑centric service.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 2 years of relevant experience.
• Excellent reading, writing and oral proficiency in English.
• Ability to speak other languages is an advantage.
• Good working knowledge of MS Excel, Word and PowerPoint.

Responsibilities

• Respond to guest queries and resolve issues promptly.
• Provide information, booking services and assistance for city tours, theatre tickets and dining.
• Handle luggage courteously and ensure timely delivery of services.
• Maintain knowledge of hotel services and procedures for guest satisfaction.
• Ensure professional, warm and friendly guest interactions at all times.

Skills

Guest service

Communication

Multilingual

Team player

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Description:

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

People Management

• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost effective use of the resources.

Operational Management

• Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Ensure to handle the luggage in a courteous and efficient manner.
• Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
• Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Possess knowledge of the Fire and Emergency procedures of the hotel.
• Responsible and accountable for the loading and unloading of guest luggage from guest cars.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
• Ensure to convey a sense of the guest's importance and project a professional environment which reflects hotel’s commitment to customer service.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

What Is In It For You

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

Requirements: