Concierge Associate

St. Regis Hotels & Resorts; India; On-site; INR 300,000 - 420,000; Full time

Job summary

St. Regis Hotels & Resorts in New Delhi, India, is seeking a Full Time non-management Guest Services Associate to respond to guest requests for arrangements and services, coordinate with departments, and provide information about local amenities and events.

You will answer calls and messages, follow safety and confidentiality standards, and maintain a professional appearance while supporting a luxury guest experience in a bustling hotel environment.

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.

Responsibilities

• Respond to guest requests for special arrangements or services.
• Identify appropriate providers and coordinate services.
• Summarize and provide information about local amenities and events.
• Answer, record, and process guest calls, messages, and requests.
• Coordinate with Bellperson, Housekeeping and other departments to resolve guest concerns.
• Monitor lounge seating, safety, and guest well-being.
• Follow company policies, maintain professional appearance, and protect assets.

Education

High school diploma or G.E.D. equivalent

Job description

Job Description

Additional Information

• Job Number: 26105668
• Job Category: Rooms & Guest Services Operations
• Location: Asset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037 VIEW ON MAP
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.