Concierge Associate

St. Regis Hotels & Resorts; Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

The St. Regis Hotels & Resorts in New Delhi, India, is seeking a non-management, full-time team member for Rooms & Guest Services Operations. You will respond to guest requests, arrange transportation and services, and provide information about the property and local area.

You will coordinate with other departments to resolve issues and ensure guest satisfaction. Ideal candidates have a high school diploma or GED, strong communication skills, and the ability to work in a fast-paced luxury hotel

Qualifications

• Experience in hospitality or guest services is preferred.
• Good communication and interpersonal skills are essential.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Respond to guest requests for special arrangements or services and coordinate with providers.
• Assist guests with unique needs and follow up to ensure satisfaction.
• Provide information about the property and nearby amenities and events.
• Answer calls, messages, and requests promptly and professionally.
• Coordinate with bell staff, housekeeping, and other departments to resolve issues.
• Monitor lounge seating, safety, and guest well-being, and report incidents as needed.
• Maintain professional appearance and confidentiality; follow all company policies.
• Welcome guests and anticipate service needs; assist guests with disabilities as needed.
• Develop positive working relationships with colleagues and contribute to team goals.

Skills

Guest services

Communication

Team collaboration

Education

High school diploma or GED

Job description

Additional Information

Job Category

Rooms & Guest Services Operations

Location

Asset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.