Community Support Engineer

Bruno Software Inc.; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Bruno Software Inc. is seeking a Community Support Engineer to provide first-line technical support for their API Client. The ideal candidate will have 2-5 years of experience in technical support, excellent troubleshooting capabilities, and familiarity with GitHub workflows.

As part of a fast-moving environment, you will engage closely with users to resolve issues, create high-quality Jira tickets, and collaborate with Engineering and Product teams. Join us in enhancing the developer experience!

Qualifications

• 2–5 years of experience in technical support or software engineering.
• Strong troubleshooting and debugging skills.
• Experience with Jira or issue-tracking workflows.

Responsibilities

• Provide technical support to users across various channels.
• Diagnose API, networking, environment, and configuration issues.
• Create detailed Jira tickets with problem statements.

Skills

Technical support experience

Troubleshooting skills

API handling

GitHub workflows

Written communication

QA knowledge

Tools

Jira

Git

Job description

Bruno is an open‑source, Git‑friendly API Client (alternative to tools like Postman), built for developers who value local‑first workflows and simplicity. We’re growing fast and need someone who can help shape the future of developer experience.

Background

Bruno has a highly active and engaged community across GitHub and other channels, with over 43k GitHub stars and around 400 contributors; where users actively report issues, share feedback, and contribute ideas.

With a product now reaching hundreds of thousands of developers, it’s critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements.

We’re looking for a Community Support Engineer who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, elevate product problems, and ensure users have a smooth experience with Bruno.

Requirements

About you

• 2–5 years of experience in technical support, support engineering, QA, or software engineering
• Strong troubleshooting and debugging skills
• Comfortable working with APIs, HTTP requests, authentication, and developer tooling
• Familiar with GitHub workflows including issues, pull requests, and discussions
• Able to understand logs, error messages, and technical configurations
• Strong written communication and customer‑handling skills
• Self‑driven and comfortable working in a fast‑moving, async environment
• Experience with Jira or issue‑tracking workflows
• Understanding of Git, CI/CD, or local development environments

What you’ll do

• Provide technical support to users across GitHub, Discord, Zendesk, and other support channels
• Engage with users to understand their problems deeply, use cases, and context.
• Diagnose API, networking, environment, and configuration‑related problems
• Create high‑quality Jira tickets with detailed research, clear problem statements, and context
• Track issues through resolution and communicate updates back to users.
• Collaborate closely with Product and Engineering for smooth hand‑offs
• Close the loop with users once issues are resolved or decisions are made
• Identify recurring support patterns and help improve product reliability and user experience.

Bonus

• Experience contributing to API tools such as Bruno, Postman, Insomnia, or curl
• Familiarity with Electron apps, desktop tooling, or developer infrastructure
• Previous experience in SaaS or developer tooling companies
• Work with a fast‑growing global developer community
• High ownership and autonomy in a small, focused team
• Direct collaboration with Engineering and Product
• Help improve the support experience for hundreds of thousands of developers
• Be part of building the future of API tooling